Job description

CVE Technologies Group is powered by Cache Valley Electric and backed by over 100 years of tradition and proven success. Family-owned since 1915, CVE is a market leader in all areas of electrical construction and technology solutions. We are a ground-to-cloud solutions provider and work with a variety of customers and partners to build infrastructure, power buildings, network companies and connect ideas. We’re looking for a skilled and motivated Consulting Engineer to join our dynamic team. In this role, you’ll provide critical pre-sales and post-sales technical support, designing, implementing, and optimizing solutions for our clients. The ideal candidate combines expertise in development, DevOps, and cloud technologies with a strong understanding of contact center solutions. KEY RESPONSIBILITIES Pre-sales support: • Partner with sales and engineering teams to understand client needs and craft tailored technical solutions • Deliver engaging technical presentations, demonstrations, and workshops for prospective clients. • Create solution architectures, proposals, and Statements of Work (SOWs) aligned with client goals and best practices • Serve as a subject matter expert, addressing technical questions and concerns during client discussions Post-sales implementation & support: • Lead the design, implementation, and deployment of complex solutions, ensuring alignment with architectural standards and client requirements. • Provide hands-on support for technology integration and troubleshoot issues to ensure solution stability and client satisfaction. • Develop and deliver technical training for clients and internal teams. • Contribute to improving our service offerings and technical methodologies. SKILLS & EXPERIENCE General development: • Proficient in scripting languages (e.g., Python, YAML, Go, Bash) for automation and tool development. • Strong experience with API integration and microservices architecture. • Solid understanding of Software Development Life Cycle (SDLC) and Agile methodologies. DevOps & automation: • Extensive experience designing and managing CI/CD pipelines (e.g., Jenkins, GitLab CI/CD, Azure DevOps, GitHub Actions). • Deep knowledge of Infrastructure as Code (IaC) principles, with expertise in Terraform and familiarity with other HashiCorp tools (Vault, Consul, Nomad). • Hands-on experience with Kubernetes cluster deployment and orchestration (e.g., EKS, AKS, GKE, OpenShift) and containerization (Docker). • In-depth expertise with at least one major public cloud provider (AWS, Azure, GCP), including compute, networking, storage, and security services. • Proficient in automating provisioning, scaling, monitoring, and troubleshooting in cloud-native environments. • Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack, Splunk). • Strong proficiency with Git and collaborative development workflows. Contact center technologies: • Strong understanding of contact center operations, workflows, and KPIs. • Experience with call routing, IVR design, agent desktop solutions, and reporting. Hands-on expertise with Cisco Unified Contact Center Express (UCCX): • Deployment, configuration, and troubleshooting. • Familiarity with UCCX scripting, Finesse desktop customization, and integration with Cisco collaboration products (e.g., CUCM, CUBE). • Knowledge of contact center reporting and analytics platforms. General consulting skills: • Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. • Strong problem-solving and analytical skills. • Self-motivated, proactive, and able to work independently or as part of a team. • Capable of managing multiple priorities and projects simultaneously. QUALIFICATIONS • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • 5+ years of hands-on DevOps or SRE experience. • Expertise in at least one major cloud provider (AWS, Azure, or GCP) and IaC tools (Terraform, Pulumi, CloudFormation). • Experience with multi-cloud or hybrid-cloud infrastructures. • Relevant certifications (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, Kubernetes Certified Administrator, Cisco CCNA Collaboration) are a plus. WHY JOIN US? If you’re a passionate engineer who thrives on solving complex problems and helping clients achieve their goals through innovative technology solutions, we’d love to hear from you! We offer a competitive salary, industry leading benefits and a strong long-term retirement plan. Interested? Apply here, or send your resume to apply@cve.com.

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