Job description

Job Title: ServiceNow Functional Consultant - Integration Lead Location: Charlotte, NC -Remote Employment Type: (Full-time or contract) Duration: Long Term About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients. Job Description: Note: Experience Required: 10 years in ServiceNow or enterprise ITSM tools Job Summary: We are seeking an experienced ServiceNow Functional Consultant to lead a critical integration initiative involving ServiceNow and multiple third-party systems such as Contract Management platforms and Asset Inventory tools. The consultant will work closely with the client's business and IT teams to capture functional requirements, translate them into detailed technical designs, and oversee implementation through a 2-month intensive execution phase. Key Responsibilities: Lead discovery workshops with business stakeholders to understand current processes and define integration requirements Gather, analyze, and document functional and non-functional requirements for ServiceNow integrations Translate business needs into detailed design documents and technical requirement specifications Collaborate with technical developers to build API integrations (REST/SOAP) between ServiceNow and systems like Contract Lifecycle Management (CLM), CMDB/Asset Inventory, and others Define data mappings, transformation logic, and error handling frameworks Create test plans and support UAT and integration testing cycles Maintain traceability of requirements through the lifecycle of the project Serve as the primary liaison between the customer, ServiceNow developers, and external system teams Required Skills & Qualifications: Strong functional understanding of ServiceNow and IntegrationHub capabilities Proven experience in designing and delivering integrations with 3rd-party systems using REST/SOAP APIs Experience working with Contract Systems, Procurement tools, and Asset Inventory platforms Strong ability to create BRDs, FRDs, Interface Control Documents (ICDs), and other functional artifacts Familiarity with CMDB data modeling and lifecycle workflows Excellent verbal and written communication skills, including client-facing experience Experience working in Agile environments and familiarity with tools like JIRA or Azure DevOps Nice to Have: ServiceNow certifications (CSA, CIS - ITSM, IntegrationHub, or similar) Experience in regulated environments (e.g., healthcare) Knowledge of security and data governance in integration projects Employment Practices: EEO, ADA, FMLA Compliant VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.

Requirements