Job description

About Overwatch Mission Critical Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry. Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job. It's a purpose. We’re preparing to grow to 600 users in the next several years, and we’re looking for a smart, driven IT Support Manager to lead and evolve our support operations and administer our MS365 Platform along with our Backend- MSP. If you like building clean systems, solving real problems, and taking ownership—this role is for you. What You’ll Do • Build and lead Overwatch’s internal IT support function for Corporate & Field • Design scalable support processes, ticketing flows, and SLAs • Manage or oversee support staff (in-house or external) • Be the point person for Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint, Intune, Azure AD) • Handle onboarding/offboarding, device provisioning, and license management • Monitor support KPIs and user satisfaction to drive continuous improvement • Write documentation and self-help resources to empower users • Work closely with InfoSec and Infrastructure teams on security, identity, and compliance • Support a hybrid workforce with distributed teams across the U.S. What You Bring • 5+ years of IT support experience, including 2+ in a leadership or team lead role • Strong experience with Microsoft 365 administration & Security • Comfortable managing users, devices, and systems across Windows and macOS • Familiar with helpdesk platforms (Jira Service Management, Freshservice, Zendesk, etc.) • Strong communication, documentation, and troubleshooting skills • Experience scaling support systems in fast-growing environments Bonus Points For • Experience with Intune, Autopilot, or other MDM solutions • Familiarity with SSO, MFA, and access management best practices • ITIL certification or similar • Experience supporting hybrid/remote teams & multiple geographies & IT requirements What You Get • Salary: $75,000 – $90,000 per year, based on experience • Ownership: This is your chance to build the IT support function your way • Mission: Join a high-performing team building mission-critical systems from the ground up Ready to lead IT at scale? Apply now and help Overwatch build what’s next.

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