Job description

Overview Base pay range: $97,000.00/yr - $130,000.00/yr. This range is provided by Johnson Controls. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Advance your career with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future. Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas. What You Will Do Provide coordination and maintenance support in the domain of bank security and physical security equipment. Ensure the effective implementation of security deliverables in line with company standards and industry best practices. Engage with vendors to guarantee that the electronic security program is consistently maintained and operational. How You Will Do It • Deliver technical support and diagnostics for complex alarm, digital video, and card access systems. • Program, maintain, and update information for all Corporate Security electronic security systems. • Initiate service calls for repairs related to video, alarm, and card access systems. • Remotely program system maintenance and repairs for vendors during service operations. • Identify potential issues with electronic security systems and escalate risks related to unresolved items. • Foster positive working relationships with peers, managers, clients, integrators, vendors, tenants, and other partners. Required What we look for • Three or more years of experience in technical system support. • Experience with video intrusion, alarm, and access control management systems. • Ability to assess solutions utilizing experience, judgment, and precedents while working under moderate supervision. Capable of swiftly resolving issues or escalating when necessary. • Strong verbal and written communication skills, with the ability to convey complex information in a straightforward manner. • Excellent organizational, project, and time management capabilities. • Demonstrated aptitude for learning various software applications and advanced proficiency in Microsoft Office products. Preferred • Professional certification in the security industry (e.g., ASIS Physical Security Professional). • CPTED (Crime Prevention Through Environmental Design) Training. • Advanced skills in Microsoft Excel, particularly in managing large datasets. • Experience with systems such as Pacom, Honeywell ProWatch, Bosch RPS, and IBM Tririga for service calls. • Familiarity with ticketing management systems would be advantageous. • Proficiency in the normal office suite is a plus. Benefits • Competitive salary • Generous paid vacation, holidays, and sick time • Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one • An encouraging and collaborative team environment that values diverse perspectives and fosters innovation • On-the-job and cross-training opportunities • A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees • JCI Employee discount programs Other details • Employment type: Full-time • Seniority level: Mid-Senior level • Location: Minneapolis, MN #J-18808-Ljbffr

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