Job description

h2About the Department/h2pp style="margin:0in;"strongJoin the City of Columbus Auditor’s Office – Be Part of Tech-Driven Transformation!br/strong/pbrp style="margin:0in;"strongAre you ready to make a meaningful impact in public service through cutting-edge technology? The City of Columbus Auditor’s Office is seeking a Dynamics 365 (D365) Systems Analyst to help shape the future of City finance. This is more than a support role—it’s a chance to be part of a visionary team that’s redefining how cities manage financial operations. Our office is not your typical government environment. We are bold, forward-thinking, and nationally recognized for our leadership in enterprise modernization and digital transformation./strong/pp style="margin:0in;"strongbrThe City of Columbus has over 600 active City users and 3,000+ vendors in our D365 ecosystem, you’ll play a pivotal role in maintaining and enhancing our Dynamics 365 Finance, Supply Chain Management, and Commerce/Point of Sale platforms. You’ll also contribute to innovative initiatives that align with our bold goal: to become the state-of-the-art model for government finance technology across the U.S.brThe Dynamics 365 Systems Analyst will provide functional support for the Dynamics Solution Manager and end users of Dynamics 365./strong/pp style="margin:0in;"br/pp style="margin:0in;" id="isPasted"span style="color:inherit;"strongA person who has been selected by an appointing authority in accordance with the Columbus City Charter, Section 148(1) is said to have received an unclassified appointment. Those individuals receiving unclassified appointments serve at the pleasure of their appointing authority and may be terminated from employment at any time. Please contact the Civil Service Commission if you would like additional information regarding this process./strong/span/pbrspan style="color:inherit;"stronguDesired Qualifications/ubr id="isPasted"We’re seeking a forward-thinking professional who thrives at the intersection of technology, collaboration,brand continuous improvement. The ideal candidate brings a blend of technical expertise, business insight,brand a passion for innovation.nbsp;/strong/spanspan style="color:inherit;"strongBelow are desired qualifications for this role. You do not need to meet every qualification listed. We valuebrdiverse experiences and encourage candidates with a strong interest in the position to apply:/strong/spandiv style="margin-left: 20px;"span style="color:inherit;"strongbruEducation amp; Core Experience/ubr• Bachelor's degree in computer science, Information Systems, Business Administration, or abrrelated fieldbr• Demonstrated hands-on experience with Dynamics 365 Finance, Supply Chain Management,brand/or Commerce/Point of Sale in a systems analyst or technology rolebr• Familiarity with public sector accounting, including accounts receivable, accounts payable,brprocurement, and point-of-sale/strong/span/divdiv style="margin-left: 20px;"span style="color:inherit;"strongbruTechnical amp; Analytical Skills/ubr• Intermediate proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling)br• Experience with automated testing tools, Power Platformbr• Strong analytical mindset with the ability to troubleshoot complex issues and propose scalablebrsolutionsbr• Understanding of security roles, user access management within Dynamics 365/strong/span/divdiv style="margin-left: 20px;"span style="color:inherit;"strongbruCollaboration amp; Communication/u/strong/spanspan style="color:inherit;"strongbr• Proven ability to work cross-functionally and align with team goals and prioritiesbr• Exceptional written and verbal communication skills, including the ability to present and trainbrusers across all levelsbr• Ability to influence, negotiate, and build consensus across departments/strong/span/divdiv style="margin-left: 20px;"span style="color:inherit;"strongbruInnovation amp; Growth Mindset/ubr• Passion for exploring new features in Dynamics 365 and identifying opportunities for processbrautomationbr• Experience contributing to Power Platform and AI agent initiativesbr• Strong desire to learn, adapt, and stay ahead of emerging technologiesbrSupplementary Qualificationsbr• Experience with Dataverse, Power Automate, or Canvas appsbr• Familiarity with Agile methodologies or DevOps practicesbr• Certification in Microsoft Dynamics 365 or Power Platform Fundamentalsbr• Exposure to SendGrid, Webex, or other enterprise communication tools/strong/span/divp style="margin:0in;margin-bottom:.0001pt;"br/pp style="margin:0in;margin-bottom:.0001pt;"Under general direction, is responsible for serving as an accounting/auditing/payroll/finance specialist within the City Auditor’s Office; performs related duties as required./p/ph2Position Duties/h2pundefined role="navigation"stronguSupport amp; Systems Stewardship/ubr id="isPasted"• Resolve Help Desk tickets related to Dynamics 365 Finance and Commerce platformsbr• Manage user creation, access, and training assignmentsbr• Conduct security audits and ensure compliance across user rolesbr• Deliver responsive support via email, phone, and Webex, ensuring superior customer carebr• Monitor SendGrid/Auditor Email utilities and handle bounce backs, unsubscribes, and alertsbr• Troubleshoot ad hoc operational issues for City and vendor users with precision and empathybr/strong/undefinedbrundefinedstronguTesting, Automation amp; Innovation/ubr• Collaborate on regression test scripts and perform system/data validationbr• Execute regression testing prior to Dynamics releases and build automated test casesbr• Analyze new features in Dynamics 365 and Microsoft Commerce to assess impactbr• Contribute to Power Platform and AI agent initiatives that drive efficiency and innovationbr• Crosstrain on critical system functions to support business continuity and resiliencebr/strong/undefinedbrundefinedstronguTraining amp; Knowledge Sharing/ubr• Develop and maintain training materials and user documentationbr• Provide hands-on end-user training and supportbr• Create engaging training videos for the City Dynamics Communitybr• Participate in User Group meetings, offering insights and preparing content/strongbr/undefined/ph2Other Qualifications/h2pp style="margin:0in;" id="isPasted"span style="color:inherit;"Recruitment #: 25-0565-V2/span/pp style="margin:0in;"span style="color:inherit;"Employment Type: Full-Time (Regular)/span/pp style="margin:0in;"br/pp style="margin:0in;"span style="color:inherit;"Should you have questions regarding this vacancy, please contact:/span/pp style="margin:0in;"br/pp style="margin:0in;"span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"Andrea Ballou/span/pp style="margin:0in;"span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"Columbus City Auditor/span/pp style="margin:0in;"span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"77 N. Front St./span/pp style="margin:0in;"span style="color:inherit;"Columbus, Ohio 43215/span/pp style="margin:0in;"span style="color:inherit;"P: (614) 645-span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"0539/span/span/pp style="margin:0in;"span style="color:inherit;"E: span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"anballou@columbus.gov/span/span/pp style="margin:0in;"br/pp style="margin: 0in; text-align: center;"span style="color:inherit;"strongemThe City of Columbus is an Equal Opportunity Employer/em/strong/span/p/p h2About the Department/h2pp style="margin:0in;"strongJoin the City of Columbus Auditor’s Office – Be Part of Tech-Driven Transformation!br/strong/pbrp style="margin:0in;"strongAre you ready to make a meaningful impact in public service through cutting-edge technology? The City of Columbus Auditor’s Office is seeking a Dynamics 365 (D365) Systems Analyst to help shape the future of City finance. This is more than a support role—it’s a chance to be part of a visionary team that’s redefining how cities manage financial operations. Our office is not your typical government environment. We are bold, forward-thinking, and nationally recognized for our leadership in enterprise modernization and digital transformation./strong/pp style="margin:0in;"strongbrThe City of Columbus has over 600 active City users and 3,000+ vendors in our D365 ecosystem, you’ll play a pivotal role in maintaining and enhancing our Dynamics 365 Finance, Supply Chain Management, and Commerce/Point of Sale platforms. You’ll also contribute to innovative initiatives that align with our bold goal: to become the state-of-the-art model for government finance technology across the U.S.brThe Dynamics 365 Systems Analyst will provide functional support for the Dynamics Solution Manager and end users of Dynamics 365./strong/pp style="margin:0in;"br/pp style="margin:0in;" id="isPasted"span style="color:inherit;"strongA person who has been selected by an appointing authority in accordance with the Columbus City Charter, Section 148(1) is said to have received an unclassified appointment. Those individuals receiving unclassified appointments serve at the pleasure of their appointing authority and may be terminated from employment at any time. Please contact the Civil Service Commission if you would like additional information regarding this process./strong/span/pbrspan style="color:inherit;"stronguDesired Qualifications/ubr id="isPasted"We’re seeking a forward-thinking professional who thrives at the intersection of technology, collaboration,brand continuous improvement. The ideal candidate brings a blend of technical expertise, business insight,brand a passion for innovation.nbsp;/strong/spanspan style="color:inherit;"strongBelow are desired qualifications for this role. You do not need to meet every qualification listed. We valuebrdiverse experiences and encourage candidates with a strong interest in the position to apply:/strong/spandiv style="margin-left: 20px;"span style="color:inherit;"strongbruEducation amp; Core Experience/ubr• Bachelor's degree in computer science, Information Systems, Business Administration, or abrrelated fieldbr• Demonstrated hands-on experience with Dynamics 365 Finance, Supply Chain Management,brand/or Commerce/Point of Sale in a systems analyst or technology rolebr• Familiarity with public sector accounting, including accounts receivable, accounts payable,brprocurement, and point-of-sale/strong/span/divdiv style="margin-left: 20px;"span style="color:inherit;"strongbruTechnical amp; Analytical Skills/ubr• Intermediate proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling)br• Experience with automated testing tools, Power Platformbr• Strong analytical mindset with the ability to troubleshoot complex issues and propose scalablebrsolutionsbr• Understanding of security roles, user access management within Dynamics 365/strong/span/divdiv style="margin-left: 20px;"span style="color:inherit;"strongbruCollaboration amp; Communication/u/strong/spanspan style="color:inherit;"strongbr• Proven ability to work cross-functionally and align with team goals and prioritiesbr• Exceptional written and verbal communication skills, including the ability to present and trainbrusers across all levelsbr• Ability to influence, negotiate, and build consensus across departments/strong/span/divdiv style="margin-left: 20px;"span style="color:inherit;"strongbruInnovation amp; Growth Mindset/ubr• Passion for exploring new features in Dynamics 365 and identifying opportunities for processbrautomationbr• Experience contributing to Power Platform and AI agent initiativesbr• Strong desire to learn, adapt, and stay ahead of emerging technologiesbrSupplementary Qualificationsbr• Experience with Dataverse, Power Automate, or Canvas appsbr• Familiarity with Agile methodologies or DevOps practicesbr• Certification in Microsoft Dynamics 365 or Power Platform Fundamentalsbr• Exposure to SendGrid, Webex, or other enterprise communication tools/strong/span/divp style="margin:0in;margin-bottom:.0001pt;"br/pp style="margin:0in;margin-bottom:.0001pt;"Under general direction, is responsible for serving as an accounting/auditing/payroll/finance specialist within the City Auditor’s Office; performs related duties as required./p/ph2Position Duties/h2pundefined role="navigation"stronguSupport amp; Systems Stewardship/ubr id="isPasted"• Resolve Help Desk tickets related to Dynamics 365 Finance and Commerce platformsbr• Manage user creation, access, and training assignmentsbr• Conduct security audits and ensure compliance across user rolesbr• Deliver responsive support via email, phone, and Webex, ensuring superior customer carebr• Monitor SendGrid/Auditor Email utilities and handle bounce backs, unsubscribes, and alertsbr• Troubleshoot ad hoc operational issues for City and vendor users with precision and empathybr/strong/undefinedbrundefinedstronguTesting, Automation amp; Innovation/ubr• Collaborate on regression test scripts and perform system/data validationbr• Execute regression testing prior to Dynamics releases and build automated test casesbr• Analyze new features in Dynamics 365 and Microsoft Commerce to assess impactbr• Contribute to Power Platform and AI agent initiatives that drive efficiency and innovationbr• Crosstrain on critical system functions to support business continuity and resiliencebr/strong/undefinedbrundefinedstronguTraining amp; Knowledge Sharing/ubr• Develop and maintain training materials and user documentationbr• Provide hands-on end-user training and supportbr• Create engaging training videos for the City Dynamics Communitybr• Participate in User Group meetings, offering insights and preparing content/strongbr/undefined/ph2Other Qualifications/h2pp style="margin:0in;" id="isPasted"span style="color:inherit;"Recruitment #: 25-0565-V2/span/pp style="margin:0in;"span style="color:inherit;"Employment Type: Full-Time (Regular)/span/pp style="margin:0in;"br/pp style="margin:0in;"span style="color:inherit;"Should you have questions regarding this vacancy, please contact:/span/pp style="margin:0in;"br/pp style="margin:0in;"span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"Andrea Ballou/span/pp style="margin:0in;"span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"Columbus City Auditor/span/pp style="margin:0in;"span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"77 N. Front St./span/pp style="margin:0in;"span style="color:inherit;"Columbus, Ohio 43215/span/pp style="margin:0in;"span style="color:inherit;"P: (614) 645-span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"0539/span/span/pp style="margin:0in;"span style="color:inherit;"E: span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"anballou@columbus.gov/span/span/pp style="margin:0in;"br/pp style="margin: 0in; text-align: center;"span style="color:inherit;"strongemThe City of Columbus is an Equal Opportunity Employer/em/strong/span/p/p

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