Job description

Demonstrated experience working in a Microsoft GCC tenant.Extensive experience with model-driven apps, canvas apps, Power Automate, and Dataverse.Working knowledge of Commonwealth of Virginia IT policies, governance, and enterprise architecture standards.Experience with solution management (managed/unmanaged), environment variables, and reusable components.Prior work experience with Virginia state agencies.Experience with Dynamics 365 Customer Service, Field Service, or Sales modules.Proficiency with custom connectors, Azure Functions, and API integrations.Knowledge of role-based security configuration in Power Platform and D365.Experience with data migration toolsFamiliarity with DevOps tools for Power Platform(Azure DevOps, GitHub Actions).Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D365 and Power Platform solutions.Serve as the primary point of contact and subject matter expert for all D365 development efforts and issues.Expertise in Dynamics 365 Customer Engagement – Customer Service and Power Apps and Power Automate development.Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.Strong experience with troubleshooting and remediation of technical issues within Dynamics 365 and Power Platform solutions.Strong knowledge of Microsoft's licensing model for Dynamics365 and Power Platform.Adhere to best practices and VITA standards when implementing business solutions and define/refine a governance approach for the platform's use in the Commonwealth.Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.Function as a liaison between VITA and customer agencies; serve as a point of contact for issue logging, tracking, and resolution.Assist customers in discerning between Dynamics365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs

Requirements