Job description

Join a leading Fortune 200 company and the #1 retail energy provider in the nation. Be part of an exciting phase of growth where your work directly supports customer satisfaction and business excellence. This is an outstanding opportunity to build a long-term career with exceptional upward mobility in the energy industry. Primary Services is excited to announce the role of Business Account Experience Specialist for our client, a major player in the retail energy sector. This role is ideal for customer-focused professionals who excel in account management, analytical thinking, and cross-functional collaboration. You will be at the center of client interactions, ensuring high-quality service while helping drive key operational outcomes. Responsibilities: • Respond to customer inquiries via phone and email with professionalism and attention to detail. • Resolve issues related to remittances, billing, pricing, and renewals by coordinating with internal teams. • Reconcile and analyze customer accounts, escalating unresolved matters as needed. • Prepare and interpret Excel-based reports on billing, payments, and balances for customers and brokers. • Perform financial analysis to determine adjustments for credits, refunds, and lost savings. • Communicate resolution outcomes clearly to customers and stakeholders. • Maintain accurate customer interaction records in management systems. • Support contract renewals and ensure customers understand contract terms and services. • Conduct customer surveys to measure service quality and Net Promoter Scores. • Identify call trends and report issues to management. • May take on additional responsibilities, including subject matter expertise or employee engagement initiatives. Qualifications: • Associate or bachelor’s degree preferred, or equivalent work experience. • 1–2 years of experience in customer service, billing, collections, or the energy industry preferred. • Proficiency in Microsoft Word, Excel, and PowerPoint. • Strong analytical and problem-solving skills. • Ability to make informed, fact-based decisions quickly. • Able to learn and navigate multiple systems to support customer service. Want to be notified of similar positions? Visit www.primaryservices.com/signup/ to sign up and have notifications delivered straight to your inbox!

Requirements