Job description

Job Title: Customer Engineer - Microsoft Fabric - Power BI Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Customer Engineers provide technical leadership for customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and remote and dedicated support services. Customer Engineers provide multiple services to our Enterprise customers to increase systems availability, resolve important issues, and improve the health of our customers' environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following best practices. When things do go wrong, we provide rapid expertise to resolve important situations. Responsibilities • Technical Support: Provide expert troubleshooting and support for Microsoft Fabric and Power BI to resolve customer issues efficiently. • Diagnostics and Analysis: Utilize diagnostic tools to analyze and identify the root cause of technical problems, ensuring a quick resolution. • Customer Communication: Maintain clear and professional communication with clients to understand their challenges and provide effective solutions. • Best Practices: Advise clients on best practices for implementing and using Microsoft Fabric and Power BI to achieve optimal performance and business outcomes. • Collaboration: Work closely with other technical teams to escalate and resolve complex issues that require cross-functional expertise. • Documentation: Create and maintain detailed documentation of client interactions, solutions provided, and common troubleshooting techniques. Qualifications • Proven experience with Microsoft Fabric and Power BI, including troubleshooting and optimization. • Strong analytical and problem-solving skills. • Excellent communication and customer service skills. • Ability to work independently and manage multiple priorities effectively. • Experience in a customer-facing role is preferred. • Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification…

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