Job description

We’re an established Managed Services Provider with a long history of delivering IT solutions for small and midsize businesses, especially those in the legal and professional services space. Our team is known for quick response times, deep technical skills, and strong client retention. We offer a culture that values productivity over micromanagement, encourages work-life balance, and hybrid WFH schedule. We’re looking for a Cloyd & System Administrator to join our team. This is a hands-on role that blends top level help desk escalation support with system administration responsibilities. You’ll handle escalations, assist with implementations, and work across a variety of environments including Windows Server, Microsoft 365, virtualization, and networking. It’s a great fit for someone ready to stretch beyond the service desk and grow into more advanced project and systems work. What You’ll Do • Act as an escalation resource for desktop, server, and networking issues • Administer Windows Server, Active Directory, DNS, DHCP, VPN, and RDP services • Support and troubleshoot Microsoft 365, Exchange (on-prem and cloud), and email migrations • Assist with Azure, Citrix, and VMware environment management and projects • Configure and maintain firewalls, switches, and VPNs (SonicWALL, Layer 2/3, VLANs) • Support server hardware, storage, and backup solutions • Document client environments, recurring fixes, and processes in RMM/PSA tools • Participate in after-hours or on-call rotation as needed for escalations and maintenance What We’re Looking For • At least 1 year of MSP experience • Proficiency with Windows Server, Active Directory, Microsoft 365, and Exchange • Working knowledge of Azure, VMware, and Citrix environments • Solid networking skills (firewalls, VPNs, VLANs, TCP/IP) • Familiarity with RMM, PSA, and documentation tools • Strong troubleshooting skills with the ability to communicate clearly with end users • Ability to balance multiple client needs and stay calm under pressure Compensation & Benefits • Competitive salary in the $80,000 – $90,000 range • 100% employer-paid medical, dental, vision, and life insurance • 401(k) with employer match and profit sharing • Paid vacation, holidays, and PTO • Career growth opportunities with training and certifications • Hybrid flexibility (primarily at home with a few client visits per month)

Requirements