Job description

Main Responsibilities - Responsible for all onboarding/offboarding of SaaS platforms and related application/system support for Lightspeed cloud systems - Support of all cloud-based/SaaS applications including SSO configuration and user access troubleshooting - Support of Lightspeed Development Cloud PC environment including patch management, image creation/management, software review and installation, and cost/usage monitoring and reporting. - Management of all Lightspeed contractor/guest accounts, access, auditing, and tracking - Assist in the support and operation of Windows and Linux-based assets within the Cloud environment as well as tools and scripts to support operations and management - Management of cost reporting and optimization - Support the Platform Engineering team in daily operations of the Telesat MS Azure instances - Evaluate, deploy, and manage Cloud PC solutions for key lines of business. - Provide emergency support on incidents as required. - Perform occasional after-hours maintenance. - Incident on-call rotation as required. - Day-to-day operational support. Education & Experience Required - Bachelor's degree in technical or engineering field or equivalent practical experience. - At least 3 years of relevant industry experience with the deployment, management and automation of Cloud-based resources. - At least 2 years experience in the operation of Cloud and data centre environments. - Industry certifications such as MCSE, CISSP are a strong asset. Specialized Knowledge, Skills and Abilities - Experience in the administration of computer systems such as systems administrator in an operations role. - Strong understanding and hands on experience in operations and management of public cloud-computing environments like GCP, AWS and Azure. - Strong understanding and hands on experience in the administration of Linux. - Understanding of DevOps concepts. - Experience in the deployment and support of Cloud/remotely based desktops. - Working technical knowledge of network systems. - Working technical knowledge of current systems software, protocols andstandards including Active Directory. - Identity management using Microsoft Identity Manager and Azure AD Connect. - Solid understanding of the Windows and Linux based endpoints. - Solid scripting experience (eg.Powershell, Terraform, Ansible). - Excellent written and oral communication skills. - Excellent problem-solving skills. - Strong analytical and troubleshooting skills - Strong interpersonal and organizational skills. - Ability to achieve Secret clearance - Must be well organized and able to grasp system concepts and communicate their applications. - Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks. - Ability to manage multiple demands with time related constraints in a fast-paced environment. - Prioritize and schedule work as necessary to maintain department standards and service level agreements - Ability to speak effectively before groups of internal employees, communicate technical information, create and deliver presentations and information sessions to both technical and nontechnical personnel. - Demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise. - Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences. - Bilingualism (English/French) is an asset. Decision Making & Supervision - Make decisions and recommendations within established procedures, based on troubleshooting and analysis. - Manage operating system upgrades. - Coordination with helpdesk, network/telecom, platform, and security teams. - Work under minimum supervision. Working Conditions - Generally comfortable working conditions with lifting and onsite installations. - Moderate visual concentration in use of video display terminal. - Appropriate security clearances required. - Occasional off-hours support may be required. - Participation in group pager rotation (‘on call’).

Requirements