Job description

General Description / Primary Purpose Under the direction of a Manager or above, works to design, develop, support, and maintain the organizations collaboration and messaging infrastructure. Analyzes, develops, modifies, tests and maintains the collaboration and messaging system. Make updates to collaboration and messaging systems related installation documentation. Contributes to moderately complex aspects of a project. Job Functions • Investigate alerts and follow established procedures to remediate conditions that do not follow approved policies and guidelines • Test, develop, support, and deploy systems using Microsoft Office 365 messaging and collaboration services • Test, develop, support, deploy, and configure new Microsoft Office 365 messaging and collaboration features • Assists faculty, staff and students with messaging and collaborations service configurations to meet business requirements • Develop, support, and deploy custom messaging and collaboration services solutions • Coordinates software update services and patch management for messaging and collaboration services systems • Works with vendors to coordinate support and warranty services • Documents system engineering policies, procedures, and results of tests • Maintains and create new system documentation • Assists faculty, staff and students with technical questions related to managed systems • Reads and interprets technical manuals • Defines problems, collects data, establishes facts, and draws valid conclusions • Works with diverse academic, cultural and ethnic backgrounds of University students and staff • Other duties as assigned Marginal Functions Attend meetings, utilize staff resources when situations require additional expertise, serve on committees, task forces and work groups. Departmental Requirements Excellent verbal and written communication skills High quality customer service skills Must be a self-starter, driven, and able to manage multiple deadlines in a fast-paced environment Experience with server operating system, virtualizations platforms, system utilities, automation tools, applicatio

Requirements