Job description

We are seeking a proactive and experienced Senior Applications Support Analyst to join our IT team. This role involves hands-on technical support to our enterprise applications and will serve as SharePoint Administrator for our organization. This role will provide Tier 2/3 support, lead SharePoint initiatives, and mentor junior analysts while ensuring system stability, performance, and user satisfaction. Key Responsibilities • Provide Tier 2/3 support for business-critical applications including SharePoint, MyEvolv EHR, and financial platforms. • Support configuration, troubleshooting, and upgrades across applications • Administer and maintain SharePoint environments (Online and On-Premises), including site collections, permissions, workflows, and integrations. • Lead architecture planning, governance, and lifecycle management for SharePoint and other supported platforms. • Implement automation using Power Automate, PowerShell, and other tools. • Monitor application performance and proactively identify areas for optimization. • Document solutions, SOPs, governance policies, and training materials. • Mentor junior analysts and contribute to cross-functional projects. Required Skills & Qualifications • Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field (or equivalent experience). • 3+ years of experience in application support or systems analysis, with at least 2 years focused on SharePoint administration. • Strong understanding of SharePoint architecture, permissions, and content management. • Experience with Microsoft 365, Power Platform (Power Automate, Power Apps), and scripting tools (PowerShell, REST APIs). • Strong problem-solving, communication, and stakeholder engagement skills. • Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). • Familiarity with Azure, Active Directory, and enterprise security protocols. • SQL proficiency is a plus but not required. • Knowledge of myEvolv, UKG, Office 365, or similar applications is a plus. Core Competencies • Technical Leadership: Architects and guides scalable solutions across departments. • Customer Focus: Delivers high-quality service and support to end-users. • Problem Solving: Diagnoses complex issues and delivers effective solutions. • Collaboration: Works effectively with stakeholders, developers, and support teams. • Adaptability: Thrives in dynamic environments with shifting priorities. • Documentation & Governance: Maintains clear records and enforces best practices. • Communication: Clearly conveys information across various media and audiences. This is a remote role with a salary range of $75,000-$85,000 yearly #Nassaucampaign Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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