Job description
About the Role:
Join a leading global managed service provider (MSP) and cloud consulting firm at an exciting growth stage. This is a fantastic opportunity to work remotely alongside some of the industry's top AWS and Azure talent, contributing to the management and enhancement of high-scale operational environments. As a Cloud Support Engineer specializing in DevOps, you will focus primarily on operational tasks (80% of the role) while having the chance to rotate into project delivery and solution development to bolster your technical skills and cloud expertise.
You will play a pivotal role in optimizing and supporting our customers' AWS and Azure environments. Your proficiency in Infrastructure-as-Code (IaC), automation skills, and enthusiasm for cloud technology will be invaluable. This position is ideal for someone who enjoys troubleshooting complex technical challenges in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will manage cloud platforms for a diverse range of enterprise clients, serving as both a trusted technical expert and a collaborative team player.
What you will be doing:
Operational Cloud Support
• Provide technical support and troubleshoot AWS and Azure environments for enterprise clients, including incident management, monitoring, backup, and disaster recovery.
• Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection.
• Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset.
• Assist in cost optimization (FinOps) and security posture enhancement across client deployments.
Automation, IaC, and CI/CD
• Build, optimize, and manage Infrastructure-as-Code (IaC) templates and automation scripts using Terraform, CloudFormation, ARM / Azure Bicep, and related tools.
• Develop and maintain CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes.
• Participate in release management, change configuration, and cloud resource lifecycle operations.
Project Delivery & Skill Development
• Engage in project-based delivery assignments to participate in cloud migration, modernization, and optimization initiatives while expanding your knowledge of new services, including AI/ML/GenAI when relevant.
• Contribute to knowledge sharing and continually develop skills through collaboration with cloud architects, engineers, and product specialists.
Collaboration & Continuous Improvement
• Work closely with service desk staff, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices.
• Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardization.
• Foster a culture of automation, continuous learning, and operational excellence within the cloud team.
What we are looking for:
• Hands-on experience in supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP contexts.
• A dedicated and client-focused mindset that prioritizes customer outcomes.
• Experience moving Windows Server workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous.
• Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong background in automation and scripting (Python, PowerShell, or Bash).
• Experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management.
• Ability to manage CI/CD tools, source control (Git), and modern DevOps workflows.
• A passion for collaboration with diverse technical teams and mentoring less-experienced team members.
• AWS Associate certification is required, and a willingness to pursue AWS Professional (DevOps or Solutions Architect) certification is expected. Azure certification or experience is highly valued.
Success in this role is characterized by operational excellence, a focus on automation and productivity, as well as a commitment to continuous improvement and learning. If this opportunity excites you, please consider applying!
