Job description

Overview The Learning Management System (LMS) Administrator manages the enterprise-level learning management system and its connected learning technologies. This role will ensure the system operates smoothly, supports users, and evolves in alignment with emerging learning technologies and organizational goals. Essential Functions • System & Platform Excellence (20%): • Leads or supports system updates, testing, rollouts, and documentation for platform upgrades, including Sandbox testing and beta testing of new releases. • Manages integrations with HRIS, performance systems, and third-party tools for a connected digital learning ecosystem. • Uploads, builds and maintains automated training assignments for new hire and other role-based training. • Makes recommendations for platform or process improvements based on system data, user feedback, and new capabilities in the LMS ecosystem. • Content & Learning Experience Management (20%): • Supports onboarding, training and upskilling of new users and content authors on the platform. • Partners with Instructional Designers and subject matter experts to launch impactful courses and learning pathways. • Supports content authors and Instructional Designers with content uploads, course builds, and SCORM/xAPI package testing. • Maintains a structured content repository and archive system, ensuring up-to-date, accessible, and searchable materials. • Develops and maintains job aids, admin SOPs, learner guides, and training resources for both end users and internal teams. • User Support & Engagement (20%): • Manages user profiles, permissions, course and program structures, system configurations, and perform routine content and integration audits. • Provides excellent support to learners, managers, and instructors — ensuring they get the most out of the LMS. • Trains end-users, create documentation, and act as the go-to expert for “how” and “why” the system works the way it does. • Gathers feedback and turn user needs into platform enhancements. • Data, Reporting & Insights (20%): • Updates and maintains dashboards, reports, and data visualizations to track learning engagement, compliance, and program effectiveness. • Supports stakeholders in accessing data-driven insights to make informed decisions. • Ensures accuracy and consistency in reporting processes and course analytics. • Continuous Improvement & Strategy (5%): • Stays ahead of learning technology trends and make recommendations that elevate our learning culture. • Conducts regular audits, applies upgrades, and ensures security and data integrity across the LMS. • Performs other duties as assigned by management. (15%) Education And Experience • Bachelor’s degree or equivalent in a technical or systems-related field required. • 3+ years of hands-on experience administering an enterprise LMS; including proven experience managing system configurations, permissions, and multi-system integrations required. Skills/Abilities • Excellent verbal and written communication skills. • Strong technical troubleshooting, customer service, and analytical thinking skills. • Strong attention to detail. • Proficient with Microsoft Office Suite, or other related software. • Familiarity with learning technologies and standards (SCORM, xAPI, LTI). • Demonstrated ability to translate complex system logic into clear documentation and user-friendly support materials. • Able to work independently and collaborate closely with cross-functional teams (e.g., IT, L&D, etc.). Work Environment • Office environment. Physical Demands • Prolonged periods of sitting at a desk and working on a computer.

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