Job description

The LMS Administrator is responsible for the day-to-day management of NAPA’s learning management systems (Docebo LMS/Workday Learning). The role is responsible for creating courses, lessons, campaigns, and reports and completing regular data & metrics management within both systems. The role also contributes to system configurations, troubleshooting, and ongoing implementation of the Docebo LMS and Workday Learning to drive NAPA’s organizational strategy forward. Responsibilities Manages administrative and technical aspects of the Workday and Docebo learning management systems, including uploading content, creating courses & curricula, testing, assigning, maintaining, and reporting on learning content. Maintains data integrity for both systems, such as course descriptions, course or class changes, training content, materials, user groups, etc. Collaboratively works with others in IT, the Workday Configuration Team, Global Learning Leaders etc. to proactively manage the learning systems to meet NAPA’s compliance and planning needs. Works with content providers and internal teams on the introduction of enhanced LMS functionality. Stays current on all learning technology and learning experience design evolution. Makes recommendations for future improvements to content management, workflow processes, and user experience. Acts as global subject matter expert for partners on how to best utilize the Docebo and Workday learning management systems. Partners closely with the team of program managers, instructional designers, and vendors to support the execution of annual mandatory education and just in time training requests. Implements advanced learning elements such as campaigns, mass enrollments, and waitlists and manages course enrollments, course creation, reporting and dashboards. Uploads, publishes, tests, archives learning solutions, assigns training curricula, and adds and deletes resources as needed. Creates and manages overall course structures, sets up course programs, and maintains learning plans and course listings. Manages the creation and availability of LMS and Customer Learning operational and business outcome metrics through scheduled reports. Qualifications Prior experience as a Learning Management Systems (LMS) Administrator. Excellent communication skills - oral and written - and the interpersonal skills needed quickly to establish relationships of trust and collaboration. Excellent time-management, project management and prioritization skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Advanced Excel skills. Authorized to work in the US. Preferred Qualifications Bachelor's degree in Human Resources, Management, Psychology, Learning Design and Technology, Education Technology, or relevant discipline. Prior experience in a role supporting a Docebo or Workday implementation. Proficient with Microsoft Excel and Power BI. Leadership Embodies the following values: serve, perform, influence, respect, innovate, team. Effectively communicates by motivating and inspiring others through clear and proactive communication. Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions. Makes balanced decisions and thinks strategically by being a forward thinker. People Capabilities Business Acumen: Must possess industry, organization and financial knowledge. Strategic Consulting: Must provide consultative problem-solving and project and risk management competency. Relationship Management: Must promote collaboration, networking, persuasion and influence. Data Judgement: Must be able to provide data foundations, interpretation and storytelling. Talent Management: Provide strategic HR expertise, employee experience management, change management and technological savviness. Agility: Must lead with a growth mindset and drive innovation and iteration.

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