Job description

Location:Middletown, PA- Remote Duration: 7+ months Remote w/ occasional onsite requirements* • 10 years of Microsoft CE application software systems implementation experience. • 5 years as a Microsoft certified FastTrack solution architect for business applications. • 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications. • Delivered 2 projects as a certified FastTrack project for Business Applications. • Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment. • Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction. • Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies. • Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems. • Proven implementation experience in developing integrations with ERP systems and data repositories. • Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled. • Strong understanding of Human Centered Design Approach for product development • Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint. • Proficient in the Microsoft ADO Testing Module. • Equivalent combination of education and/or experience may be accepted. Required Skillset • Be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect. • Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect. • Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience. • Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment. • SkillsRequired / DesiredAmount Of Experience Expertise in Microsoft CE application development as a lead developer and/or architect.Required10Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.Required0Strong experience develop/deploy solutions using D365 CE and Power Platform. Leveraging AI & Machine Learning to build business applicationsRequired0Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gatewayRequired0Payment processing including digital wallets, peer-to-peer payment methods, w/ social media, Natural Language IVR, ChatBOT and contact center systemsRequired0 Seniority level • Mid-Senior level Employment type • Contract Job function • Design, Art/Creative, and Information Technology Industries • IT Services and IT Consulting #J-18808-Ljbffr

Requirements