Job description

Job Description The Network/Systems Administrator is responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues. Additional Responsibilities: • Escalations o Critical system down issues where collaboration with internal teams and external vendors is necessary to come to a resolution. o Complex issues that have made their way through the Desktop Support team without resolution. o Documents details of resolution and communicated those details to Helion team and clients. • Collaborates with Tier III support team to resolve escalated issues. • Directly responsible for managing and resolving all Executive and Owner level escalations. • Coordinates with outside vendors to resolve high level escalations from the Service Desk. Technical Knowledge, Skills and Abilities: Microsoft Sever 2003-2019 Operating Systems • Install, configure, troubleshoot, and decommission • Manage and maintain settings • Configure, test, and deploy Group Policy • Install, configure, and troubleshoot Active Directory domains in a multi-server domain/forest • Install, migrate, and programmatically deploy printers • File Management o Configure, test, and deploy Folder Redirection o Configure, test, and deploy DFS for shared file storage o Configure, test, and deploy OneDrive personal file redirection • DHCP management and failover setup and configuration • DNS management • 3rd party application management including installing, configuring, and troubleshooting Cisco Networking • Firewall access rule configuration and port forwarding • Bandwidth monitoring • ISP or WAN connection issues Email • Microsoft Exchange 2007-2016 installation, configuration, and support • Office 365 migration, configuration and support • Barracuda spam filter configuration, maintenance, and support • External DNS record configuration: SPF, DKIM, DMARC Virtual Infrastructure • Install, configure, and troubleshoot Hyper V hosts and virtual servers in a VMware environment • Install, configure, and troubleshoot VM hosts and virtual servers in a Hyper V environment • Azure Active Directory Connect/Active Directory File Server experience in an enterprise environment • Writes Windows Power Shell scripts for automation or maintenance • Provides technical expertise on O365 services: • Teams, Azure, Multi-factor Authentication and Single Sign On Scripting/Programming • Create, test, modify, and deploy scripts using PowerShell, Bat files, and Kaseya's proprietary scripting engine o Application deployment o Application removal o Icon deployment o File or resource auditing Certifications and Experience: • 1+ years of experience as a Windows Systems Engineer or Windows Systems Administrator • AZ-104 is a plus • AZ-500 is a plus

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