Job description

We are seeking a MS Dynamics Technical Specialist. This role demands deep technical expertise. About Cognizant's CIS Practice: Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. In this role, you will: • IT Support for recently implemented Microsoft Dynamics 365 (SaaS) Revenue Cycle Management (RCM) product for Optum Rx Home Infusion. • Serve as primary technical point of contact for the application - manage system provisioning, administration, data refresh and maintenance, inclusive for all Dynamics 365 environments. • Resolving support tickets, working with business and Ops team in providing solutions to issues raised. • System monitoring and raising alerts for unusual performance. • Set up war rooms for any P1/P2 issue and coordinating with business, IT and vendor for resolution of the issue. • Working with end user in understanding the issue in detail, replicating the issue in lower environment, and updating ticket logs accordingly. • Working with business stake holders for requirement gathering of future enhancements and taking part in planning/designing/solutioning sessions with vendor. What you'll need to succeed (required skills): • Undergraduate degree or equivalent experience. • Prior experience of healthcare and application support preferred. • Experience with MSFT Dynamics 365 RCM product (nice to have). • Experience with Service now support tool (nice to have). • Strong understanding of observability concepts and ITIL processes. • Cloud knowledge and experience to perform cloud deployment will be preferred. • Understanding of Revenue Cycle Management process is considered an asset. At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role. Salary and Other Compensation: The annual base salary offered for this role is between $73,000-$86,000. Applications will be accepted until August 25, 2025. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. • Cognizant is a global community with more than 300,000 associates around the world. • We don't just dream of a better way - we make it happen. • We take care of our people, clients, company, communities and climate by doing what's right. • We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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