Job description

What You'll Do: - Coach and mentor junior IT support staff, fostering a collaborative environment. - Serve as a primary escalation point for complex IT support issues, providing advanced troubleshooting and resolution for hardware, software, and network problems. - Develop and maintain clear documentation for system administration, operating procedures, and best practices to serve as a resource for the entire team. - Be an advocate for knowledge sharing across the IT department, providing training to team members as necessary. - Administer, secure, and maintain the company's core Windows-based infrastructure with experience in Microsoft 365, Azure, Entra, and SharePoint. - Support and troubleshoot Mac OS and ChromeOS environments, including the administration of MDM technologies (JAMF/Google). - Manage and administer identity provider (IdP) and directory services (Okta). - Configure, maintain, and troubleshoot network infrastructure, including LAN, WAN, VPN, firewalls, and switches. - Automate routine IT tasks and workflows using AI, scripting, and APIs to improve operational efficiency. - Monitor system performance, proactively identifying and resolving potential issues to ensure high availability and reliability. - Integrate IT operations with security tools and policies, enforcing best practices for data protection and compliance in a highly regulated financial services environment. - Participate in and support IT projects from initiation to completion, including system upgrades, migrations, and new technology rollouts. Skills & Experience - Minimum of 5+ years of progressive experience in IT, with demonstrated expertise in a mixed Windows and Mac enterprise environment. - Advanced administration experience with Microsoft 365, Azure, Entra, and other Microsoft cloud services. - Hands-on experience with Mac OS administration and MDM technologies. - In-depth knowledge of identity management, networking principles (TCP/IP, DNS, DHCP), and security best practices. - Familiarity with cloud-based infrastructure (AWS is a plus). - Excellent troubleshooting and problem-solving skills. - Experience working in a SaaS environment is highly desirable. - Proven ability to mentor, coach, and provide constructive feedback to junior team members. - Exceptional customer service, interpersonal, and communication skills—ability to remain helpful and calm under pressure. - Excellent analytical, troubleshooting, and problem-solving abilities. - A proactive attitude and service-oriented mindset, with the ability to work independently in a fast-paced and evolving environment. What Will Make You Stand Out - Relevant industry certifications (e.g., CompTIA Security+, Network+, Server+, AWS Certified SysOps Administrator – Associate). - Experience with the ITIL framework. - Knowledge of ISO 27001 and NIST frameworks. - Experience with monitoring and logging tools.

Requirements