Job description

LHH is seeking a The Senior IT Systems Support Specialist to join our client's team in a full time role in Richmond, CA. The Senior IT Systems Support Specialist is a mid-level, hands-on role responsible for providing comprehensive technical support to approximately 250 users across multiple locations within a luxury manufacturing company. This position serves as the escalation point for complex issues, manages Microsoft 365 and core IT systems, supports network and security operations, and helps the desk team to ensure excellent service delivery. The role ensures seamless operation of IT equipment and systems while delivering exceptional customer service to internal stakeholders. Experience supporting NetSuite is a big plus. Responsibilities: • Deliver onsite technical support (5 days/week) for desktops, laptops, mobile devices, printers, and peripherals. • Serve as a Tier 2/3 escalation point for help desk tickets and advanced technical challenges. • Act as the primary contact for IT-related issues, resolving hardware, software, and network problems. • Administer user accounts, permissions, and security settings across multiple platforms. • Assist in configuring and monitoring LAN/WAN, VPN, and wireless networks. • Install, configure, and maintain operating systems, business applications, and system updates. • Manage IT equipment lifecycle, including procurement, deployment, and decommissioning. • Mentor help desk staff and provide technical guidance. • Collaborate with departments to understand business needs and implement IT solutions that improve productivity. • Maintain accurate documentation for systems, processes, and user guides. • Participate in IT projects, system upgrades, and process improvement initiatives. • Ensure compliance with company policies, security standards, and industry best practices. • Perform additional duties as assigned. Qualifications: • Required: 5+ years of hands-on IT support experience in a multi-site (national) environment. • Required: Strong technical expertise in Windows and Mac OS, Microsoft 365, and networking. • Required: Proven experience supporting NetSuite (ERP) • Microsoft certifications such as Modern Desktop Administrator Associate, Azure Administrator, or Microsoft 365 Enterprise Administrator. • Preferred certifications: CompTIA A+, Network+, Security+, ITIL Foundation. • Required: Experience with network infrastructure including switches, firewalls, VPNs, and wireless systems. • Required: Solid understanding of IT security principles and practices. • Required: Experience with Enterprise Help Desk/Ticketing systems. • Required: Exceptional customer service and communication skills with a proactive, solution-oriented mindset. • Required: Experience with remote access tools. • Ability to manage multiple priorities independently and within a team setting. • Strong organizational skills and attention to detail. • Demonstrated resourcefulness in troubleshooting and resolving IT issues. • Excellent written and verbal communication skills in English; Spanish proficiency is a plus. • Strong time management skills with a proven ability to meet deadlines. • Analytical thinking with the ability to evaluate problems, identify solutions, and implement recommendations. • Nice to have: AS/400 experience. • Professional demeanor with integrity, empathy, and confidentiality. • Highly responsive and committed to delivering outstanding customer service. Salary & Benefits: • Salary Pay Range: $130k-$140k per year • Competitive Paid Time Off • A flexible health plan offering medical, dental, and vision benefits • Health Care and Dependent Care Flexible Spending Accounts • Health Savings Account • 401(k) Savings Plan • Profit Sharing Benefits

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