Job description

Who is Stanley Martin Homes? At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first. Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people-first culture that makes it possible. If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of. Explore Opportunities Today A Day in the life A day in the life of a Senior Technical Support Specialist is a blend of hands-on troubleshooting and strategic oversight. You'll provide on-site and remote desktop support, resolving user issues promptly to ensure uninterrupted operations. With a focus on maintaining hardware inventory and monitoring server logs, you'll proactively address potential issues and ensure system reliability. Your responsibilities include installing and configuring software, conducting routine maintenance, and creating user accounts to support seamless operations. With a self-motivated approach, you'll tackle complex problems, develop training materials, and collaborate with IT teams to implement effective solutions. Whether in the office or field, your dedication to user satisfaction and system integrity drives your daily activities. Technical Tools Used Daily • Microsoft Office • Operating systems (Win 11) What is Stanley Martin looking for ? The ideal Senior Technical Support Specialist candidate is a self-starter, is organized and detail-oriented, with a positive attitude. Being able to thrive in a high-volume environment while communicating clearly and building strong internal and external relationships is imperative to the success of this role Must Haves • Technical support experience, education, certifications, or a combination • A desire to learn and motivation to excel in a customer service-centric environment • A valid driver's license and available transportation for support of remote facilities Nice to Haves • Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange, and virtual environments Here is How We Invest in You: • Comprehensive Health Coverage - Access to high-quality, competitively priced medical, dental (Aetna), and vision (EyeMed) plans, plus employer-paid short- and long-term disability, life, and AD&D insurance. Optional coverage includes Legal Resources and Aflac. • Retirement & Savings Plans - Plan for your future with a 401(k) including up to $5,000 in employer match, plus tax-advantaged Health Savings and Flexible Spending Accounts. • Family-First Benefits - Enjoy 3 weeks of paid parental leave and 12 weeks of paid maternity & paternity leave through our short-term disability plan, as well as dependent care support via FSA. • Mental Wellness & Support - Access to free and low-cost mental health services and 24/7 support through our Employee Assistance Program (EAP). • Professional Development - Continue growing with tuition and certification reimbursement opportunities. • Time to Recharge - Rest easy with 15 days of vacation, 6 days of sick leave, and additional paid holidays-vacation increases with tenure. • Protection & Peace of Mind - Get no-cost identity theft protection and travel assistance benefits. • Exclusive Employee Discounts - Save on Stanley Martin homes, mortgage and title services, and enjoy perks like Verizon cell phone discounts. • Early Access to Earnings - Use Dayforce Wallet to access your paycheck ahead of payday when needed. • Make an Impact - Support causes you care about through our Giving Back Program, which includes up to $250 in matching donations, 8 hours of paid volunteer time, and more. Stanley Martin Homes has been building new homes since 1966. Headquartered in Reston, VA, Stanley Martin Homes is one of the nation's fastest-growing homebuilders, having built more than 25,000 homes and operating in 14 metropolitan areas and seven states, including Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. Named National Builder of the Year in 2021 by Builder Magazine, Stanley Martin Homes is driven to deliver on its mission to "design and build homes people love at a price they can afford." At Stanley Martin Homes, you're not just joining a company-you're joining a team. Whether your passion is in sales, construction, or operations, you'll contribute to delivering an exceptional home buying experience that helps people realize their dreams. To hear from our team members about why they love working at Stanley Martin Homes, click here.

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