Job description

Description As a support representative, you will be essential in delivering exceptional customer service, adeptly communicating with both technical and non-technical customers. You will utilize your knowledge of Windows OS and Microsoft 365 to assist our customers while collaborating with internal teams. Your role will also involve imaging or provisioning new hardware equipment for customers, ensuring effective onboarding and shipping processes based on customer requests. Company Culture and Environment We foster a collaborative work environment where teamwork and communication are prioritized. Our culture emphasizes strong organizational skills and a commitment to customer satisfaction. We strive to create a supportive atmosphere that encourages learning and growth. Career Growth and Development Opportunities You will have opportunities to develop team processes and contribute to a knowledge base, allowing for professional development and potential career advancement within the company. Detailed Benefits and Perks While specific perks are not mentioned, the role offers the potential for a supportive work environment that encourages skill development in emerging areas of technology, such as Intune and Active Directory. Compensation and Benefits • Competitive salary based on experience • Health, dental, and vision insurance • Retirement savings options • Flexible working hours and remote work opportunities Why you should apply for this position today This role offers an excellent opportunity to engage with a diverse set of customers while expanding your technical skills and knowledge in a fast-paced environment. Join us to make a significant impact on customer satisfaction and team efficiency. Skills • Strong customer service and communication skills • Moderate knowledge of Windows OS and Microsoft 365 • Organizational skills for tracking onboarding and shipping activities • Basic understanding of MECM, Active Directory, Tanium, Intune, and Beyond Trust • Familiarity with Macintosh Apple devices and a desire to learn • Experience in troubleshooting customer issues • Ability to collaborate with internal teams and vendors Responsibilities • Support customers with effective customer service and troubleshooting • Image or provision new equipment hardware for customers • Track onboarding and shipping activities based on customer requests • Follow asset management processes for proper billing • Document work activities in ServiceNow • Test Intune processes and provide feedback for the Tier 3 team • Install software following security and internal processes • Collaborate with internal teams on technical issues • Work on special projects as needed Qualifications • Proven customer service experience • Basic technical knowledge of relevant tools and software • Strong organizational and communication skills Education Requirements • High school diploma or equivalent; relevant certifications are a plus Education Requirements Credential Category • Technical certification or degree in a related field preferred, but not necessary Experience Requirements • Previous experience in a technical support or customer service role • Familiarity with troubleshooting and support processes Why work in Raleigh, NC Raleigh offers a vibrant community with a mix of technology, culture, and education. The city is known for its friendly atmosphere, strong job market, and numerous opportunities for professional growth and networking in the tech sector.

Requirements