Job description

About Avalon Healthcare Solutions: Avalon Healthcare Solutions is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve clinical outcomes. Working with health plans nationwide, the company covers over 44+ million lives and delivers 10-20% proven outpatient lab benefit savings. Avalon is pioneering a new era of value-driven care with its Lab Insights Program that captures, digitizes, and analyzes lab results in real-time to provide actionable insights for earlier disease detection, ensuring appropriate treatment protocols and driving down overall costs. Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies. Avalon is a high growth company where every associate has an opportunity to make a difference. Avalon has years of expertise in managing lab benefits and now is leveraging digitized lab results to drive quality clinical outcomes and proven savings. When you look at how we bring this to life, we offer Lab Insights solutions that work together to arm you with critical lab-driven insights to accelerate your value-driven care success. This is the first-of-its-kind suite of solutions to help you achieve the Triple Aim of improving the patient experience of care, improving the health of populations, and reducing the per-member cost of healthcare. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve. For more information about Avalon, please visit www.avalonhcs.com. About the Microsoft 365 (M365) Admin Position: Develops and maintains expertise in Microsoft 365 and Entra ID. Manages applications daily to ensure the availability, security, and performance of Microsoft applications such as Microsoft 365, Entra ID, Exchange, SharePoint, Teams, Security & Compliance Center, Intune, and third part applications. Tasks include provisioning, integrating (SAML - OAuth), operating, supporting, maintaining, backing-up, and conducting training or research to ensure continual availability and smooth operations. Position will also require level 1 and 2 technical support for end users and some external clients. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Microsoft 365 (M365) Admin - Essential Functions and Responsibilities: • Security: Maintain knowledge of application changes, vulnerabilities, and patches; research and apply hardening techniques; perform regular security monitoring to identify any possible risks or intrusions; investigate incidents and/or intrusions if detected. • Operations and Support: Perform daily applications monitoring, verifying the integrity and availability of all applications assigned, review application logs, and verify completion of scheduled jobs such as backups; create, change, and delete user accounts per approved request; provide Tier III level application support per request from various constituencies, investigate and troubleshoot issues; and repair and recover from software failures. Conduct tier 1 and user level training as required. Support remote and on site staff with laptop troubleshooting, printer setups, software installations, handle onboarding and offboarding, troubleshoot hardware problems, and perform password resets. • Maintenance: Apply upgrades on a regular basis, and upgrade administrative tools and utilities; configure/add new services as necessary; maintain operational, configuration, or other procedures; perform periodic performance reporting to support capacity planning; perform ongoing performance tuning, coordinate required hardware upgrades. • Work across teams balancing competing objectives to accomplish goals and requirements. Microsoft 365 (M365) Admin – Minimum Qualifications: • Minimum of 12 months professional experience as a technical support technician. • High school diploma or GED. • Any IT or Technical Certifications a strong plus - MS CERTS: MS-102, MD-102, MS-900, SC-900 • Required Experience: Microsoft 365 administration, 1-3 years. M365, SharePoint, Exchange, Teams, Intune-Mobile Device Management, Entra ID, PowerShell scripting (Higher level admin via PowerShell). Experience managing laptops remotely via Intune and Intune Autopilot. • Education or Equivalent Experience: Bachelor's (4-year) degree is preferred. Will consider relevant work experience and will also consider IT and Security Certifications in lieu of a degree. • Required Proficiency: Windows and MS Office environment. • Required Experience: 3-5 years general IT application administration, and IT support experience. General experience supporting other applications a strong plus. Soft skills in communications and dealing with users is required. SQL Data Query Skills (Lite) preferred. Microsoft 365 (M365) Admin – Preferred Qualifications: • Education or Equivalent Experience: Bachelors (4-year) degree is preferred but not required. • Will consider relevant work experience in lieu of education • Will consider IT and Security Certifications in lieu of work experience • Preferred Experience managing MS Active Directory; Microsoft 365; and Exchange • Preferred Experience: 1-3 years general IT support experience. • Preferred PowerShell Scripting: basic skills • Preferred HIPPA and HITRUST experience • Preferred Diverse Technical Skills across multiple subject areas PM18

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