Job description

**Core Tasks & Responsibilities:** + Work in focused school-specific outbound task forces to drive pipeline enrollment goals + Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process + Make outbound calls to families interested in enrolling in Connections Academy schools + Serve as an enrollment subject matter expert to families during the enrollment process + Act as an ambassador for the school in interactions with students and families + Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment + Remain up to date with changes in enrollment policies and guidelines and communicate changes to families + Communicate changes in school events, policies, and guidelines through interaction with school staff and parents + Other duties as assigned • *Qualifications:** + Demonstrated consultative sales experience and high-volume call metrics required + Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience + Delivers quality enrollment conversions from inbound and outbound communication. + Bachelor’s degree in Communications, Education, Sales, or a related field preferred + Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday + Commitment to working overtime during peak season, July-September + Excellent oral, written, and interpersonal communication skills + Prior customer service experience preferred + Prior experience in a phone queue a plus + Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook) + Possess a high degree of attention to detail and be able to multitask effectively + Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions + Must be able to work effectively as a part of a team and independently + Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills + Ability to manage stressful situations in a calm, courteous, and efficient manner + Must be willing to work shift work to support assigned time zones. • *Competencies:** + Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems and successfully cultivate and nurture families in an enrollment pipeline with complex enrollment requirements. + Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. + Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. + Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + Resourcefulness - Securing and deploying resources effectively and efficiently. + Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures are learning fodder + Ensures Accountability - Holding self and others accountable to meet commitments. + Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. + Customer Focus - Building strong relationships and delivering customer-centric solutions 1133999 • *Job:** Enrollment Management • *Job Family:** CUSTOMER SERVICE • *Organization:** Virtual Learning • *Schedule:** FULL\_TIME • *Req ID:** 19657 \#location • *Core Tasks & Responsibilities:** + Work in focused school-specific outbound task forces to drive pipeline enrollment goals + Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process + Make outbound calls to families interested in enrolling in Connections Academy schools + Serve as an enrollment subject matter expert to families during the enrollment process + Act as an ambassador for the school in interactions with students and families + Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment + Remain up to date with changes in enrollment policies and guidelines and communicate changes to families + Communicate changes in school events, policies, and guidelines through interaction with school staff and parents + Other duties as assigned • *Qualifications:** + Demonstrated consultative sales experience and high-volume call metrics required + Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience + Delivers quality enrollment conversions from inbound and outbound communication. + Bachelor’s degree in Communications, Education, Sales, or a related field preferred + Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday + Commitment to working overtime during peak season, July-September + Excellent oral, written, and interpersonal communication skills + Prior customer service experience preferred + Prior experience in a phone queue a plus + Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook) + Possess a high degree of attention to detail and be able to multitask effectively + Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions + Must be able to work effectively as a part of a team and independently + Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills + Ability to manage stressful situations in a calm, courteous, and efficient manner + Must be willing to work shift work to support assigned time zones. • *Competencies:** + Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems and successfully cultivate and nurture families in an enrollment pipeline with complex enrollment requirements. + Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. + Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. + Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + Resourcefulness - Securing and deploying resources effectively and efficiently. + Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures are learning fodder + Ensures Accountability - Holding self and others accountable to meet commitments. + Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. + Customer Focus - Building strong relationships and delivering customer-centric solutions 1133999 • *Job:** Enrollment Management • *Job Family:** CUSTOMER SERVICE • *Organization:** Virtual Learning • *Schedule:** FULL\_TIME • *Req ID:** 19657 \#location

Requirements