Job description

pbAre you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team?/bbrbrbcloudIT/b#160;is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. bcloudIT/b provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware integration, and IT consulting services to business clients in the state of Arizona#160;and beyond; services are currently provided in 25#160;states.brbrbcloudIT/b#160;is seeking a motivated, top performer to work as an IT Systems Administrator, providing IT customer service remotely and in person. You will utilize a wide variety of technical support and troubleshooting skills to resolve infrastructure, hardware, and software issues, working independently and escalating complex issues as appropriate.brbrbJob purpose/bbrThe Systems Administrator is responsible for providing advanced technical remote and onsite support to ensure timely and effective resolution of service requests. This role emphasizes supporting Tier 1 Service Specialists by offering guidance, handling escalations, and delivering exceptional customer service. The technician is expected to demonstrate strong Networking skills, on site visits 2-3 times monthly, communication skills, proactively identify issues, and escalate them when necessary to maintain high levels of client satisfaction. This position also encourages continuous learning and pursuing relevant industry certifications (Training provided).brbrbThis will include onsite support for the needs of our clients./bbrbDuties and Responsibilities/b/pullibSupport for Tier 1 Service Specialists:/bulliProvide advanced technical support and mentorship to Tier 1 Service Specialists, fostering a collaborative and supportive team environment./liliAssist with escalations by thoroughly diagnosing complex technical issues and implementing effective solutions./li/ul/lilibTechnical Support and Troubleshooting:/bulliStrong general networking skills with 4+ years#8217; experience/liliDeliver technical support for core business applications, virtual environments (Microsoft, Parallels, VMware), and network-related issues (WAN/LAN connectivity, switches, routers, firewalls)./liliImplement and support Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, and Microsoft 365./liliEngineer and deploy system solutions tailored to meet customer needs./li/ul/lilibCustomer Service and Communication:/bulliMaintain clear and professional communication with clients, keeping them informed about incident progress, upcoming changes, and scheduled outages./liliProvide exceptional customer service by actively listening, resolving issues efficiently, and ensuring a positive client experience./li/ul/lilibSystem Documentation and Consulting:/bulliDocument system configurations, changes, and troubleshooting steps to maintain accurate records./liliConduct system reviews and provide recommendations to enhance performance and security./li/ul/lilibDisaster Recovery and Security:/bulliImplement and support disaster recovery solutions to ensure data integrity and business continuity./liliMaintain network security through the configuration and management of firewalls and VPNs./li/ul/lilibContinuous Improvement and Learning:/bulliStay updated with emerging technologies and industry best practices./liliPursue relevant certifications to enhance technical skills and knowledge./li/ul/li/ulhr align="center" size="2" width="100%"brbRequired Qualifications:/bullibExperience and Education:/bulliHigh school diploma or GED./lili2-4 years of hands-on experience in a technical support or systems specialist role./li/ul/lilibCertifications:/bulliCompTIA A+ or Microsoft Certified Fundamentals certifications (MS-900, AZ-900, etc.)./liliOne of the following associate-level certificationsulliCompTIA Network+/liliMicrosoft Associate Certifications (AZ-801, AZ-104, etc.)/liliIT Glue Certified Professional Level 1/liliSonicWALL SNSA/liliFortinet FCA/liliCisco CCST/liliVMware VCTA/liliOther vendor or industry-specific associate-level certifications will be considered/li/ul/li/ul/lilibTechnical Skills:/bulliProficiency in diagnosing and resolving technical issues across workstations, servers, networks, and applications./liliExperience with virtualization technologies and remote access solutions (VPN, Terminal Services)./liliFamiliarity with support tools, techniques, and IT service management principles./li/ul/lilibSoft Skills and Competencies:/bulliExcellent customer service and communication skills, with a focus on active listening and empathy./liliStrong problem-solving abilities and attention to detail./liliaAbility to work efficiently in a fast-paced environment and handle multiple tasks./a/liliSelf-motivated and eager to learn and grow within the role./li/ul/li/ulbPreferred Qualifications:/bulliulliBA/BS in Computer Science or related field./liliFamiliarity with VoIP phone systems and basic troubleshooting./liliITIL 4 Foundation certification./li/ul/li/ulhr align="center" size="2" width="100%"brbPerformance Expectations amp; Metrics/bbrThe System Administrator is expected to:ulliMeet or exceed key service desk metrics, including:ulliResponse time (initial acknowledgment and first response)/liliMean Time to Resolution (MTTR)/liliUtilization and efficiency goals/liliCustomer satisfaction scores (CSAT)/li/ul/liliMaintain a high level of accuracy in ticket documentation to ensure seamless collaboration with Tier 2/3 teams./liliProvide consistent and professional communication with clients and internal teams./li/ulMaintain cloudIT required PII training score.hr align="center" size="2" width="100%"brbWorking Conditions/bulli40-hour on-site or remote work weeks./liliFlexibility to work different shifts and on-call availability as needed./liliTravel may be required for on-site client support./li/ulhr align="center" size="2" width="100%"brbPhysical Requirements/bulliSitting for extended periods of time./liliDexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components./liliLifting and transporting moderately heavy objects, such as computers and networking equipment./li/ulbrbHourly Rate/bulli$22#160;- $31.25/li/ulbBenefits/bulliPaid time off (PTO)/liliMedical, Dental, Vision insurance/lili401K/li/ul pbAre you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team?/bbrbrbcloudIT/b#160;is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. bcloudIT/b provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware integration, and IT consulting services to business clients in the state of Arizona#160;and beyond; services are currently provided in 25#160;states.brbrbcloudIT/b#160;is seeking a motivated, top performer to work as an IT Systems Administrator, providing IT customer service remotely and in person. You will utilize a wide variety of technical support and troubleshooting skills to resolve infrastructure, hardware, and software issues, working independently and escalating complex issues as appropriate.brbrbJob purpose/bbrThe Systems Administrator is responsible for providing advanced technical remote and onsite support to ensure timely and effective resolution of service requests. This role emphasizes supporting Tier 1 Service Specialists by offering guidance, handling escalations, and delivering exceptional customer service. The technician is expected to demonstrate strong Networking skills, on site visits 2-3 times monthly, communication skills, proactively identify issues, and escalate them when necessary to maintain high levels of client satisfaction. This position also encourages continuous learning and pursuing relevant industry certifications (Training provided).brbrbThis will include onsite support for the needs of our clients./bbrbDuties and Responsibilities/b/pullibSupport for Tier 1 Service Specialists:/bulliProvide advanced technical support and mentorship to Tier 1 Service Specialists, fostering a collaborative and supportive team environment./liliAssist with escalations by thoroughly diagnosing complex technical issues and implementing effective solutions./li/ul/lilibTechnical Support and Troubleshooting:/bulliStrong general networking skills with 4+ years#8217; experience/liliDeliver technical support for core business applications, virtual environments (Microsoft, Parallels, VMware), and network-related issues (WAN/LAN connectivity, switches, routers, firewalls)./liliImplement and support Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, and Microsoft 365./liliEngineer and deploy system solutions tailored to meet customer needs./li/ul/lilibCustomer Service and Communication:/bulliMaintain clear and professional communication with clients, keeping them informed about incident progress, upcoming changes, and scheduled outages./liliProvide exceptional customer service by actively listening, resolving issues efficiently, and ensuring a positive client experience./li/ul/lilibSystem Documentation and Consulting:/bulliDocument system configurations, changes, and troubleshooting steps to maintain accurate records./liliConduct system reviews and provide recommendations to enhance performance and security./li/ul/lilibDisaster Recovery and Security:/bulliImplement and support disaster recovery solutions to ensure data integrity and business continuity./liliMaintain network security through the configuration and management of firewalls and VPNs./li/ul/lilibContinuous Improvement and Learning:/bulliStay updated with emerging technologies and industry best practices./liliPursue relevant certifications to enhance technical skills and knowledge./li/ul/li/ulhr align="center" size="2" width="100%"brbRequired Qualifications:/bullibExperience and Education:/bulliHigh school diploma or GED./lili2-4 years of hands-on experience in a technical support or systems specialist role./li/ul/lilibCertifications:/bulliCompTIA A+ or Microsoft Certified Fundamentals certifications (MS-900, AZ-900, etc.)./liliOne of the following associate-level certificationsulliCompTIA Network+/liliMicrosoft Associate Certifications (AZ-801, AZ-104, etc.)/liliIT Glue Certified Professional Level 1/liliSonicWALL SNSA/liliFortinet FCA/liliCisco CCST/liliVMware VCTA/liliOther vendor or industry-specific associate-level certifications will be considered/li/ul/li/ul/lilibTechnical Skills:/bulliProficiency in diagnosing and resolving technical issues across workstations, servers, networks, and applications./liliExperience with virtualization technologies and remote access solutions (VPN, Terminal Services)./liliFamiliarity with support tools, techniques, and IT service management principles./li/ul/lilibSoft Skills and Competencies:/bulliExcellent customer service and communication skills, with a focus on active listening and empathy./liliStrong problem-solving abilities and attention to detail./liliaAbility to work efficiently in a fast-paced environment and handle multiple tasks./a/liliSelf-motivated and eager to learn and grow within the role./li/ul/li/ulbPreferred Qualifications:/bulliulliBA/BS in Computer Science or related field./liliFamiliarity with VoIP phone systems and basic troubleshooting./liliITIL 4 Foundation certification./li/ul/li/ulhr align="center" size="2" width="100%"brbPerformance Expectations amp; Metrics/bbrThe System Administrator is expected to:ulliMeet or exceed key service desk metrics, including:ulliResponse time (initial acknowledgment and first response)/liliMean Time to Resolution (MTTR)/liliUtilization and efficiency goals/liliCustomer satisfaction scores (CSAT)/li/ul/liliMaintain a high level of accuracy in ticket documentation to ensure seamless collaboration with Tier 2/3 teams./liliProvide consistent and professional communication with clients and internal teams./li/ulMaintain cloudIT required PII training score.hr align="center" size="2" width="100%"brbWorking Conditions/bulli40-hour on-site or remote work weeks./liliFlexibility to work different shifts and on-call availability as needed./liliTravel may be required for on-site client support./li/ulhr align="center" size="2" width="100%"brbPhysical Requirements/bulliSitting for extended periods of time./liliDexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components./liliLifting and transporting moderately heavy objects, such as computers and networking equipment./li/ulbrbHourly Rate/bulli$22#160;- $31.25/li/ulbBenefits/bulliPaid time off (PTO)/liliMedical, Dental, Vision insurance/lili401K/li/ul

Requirements