Job description

What You'll Do - Onsite Problem Management for Issue Prevention - Deliver hands-on support that resolves technical issues and prevents reoccurrence. - Maintain a consistent on-site presence to foster client trust, build rapport, and represent the company's brand. - Technology Implementation - Deploy and configure new hardware, software, and services within client environments. - Ensure local implementation aligns with the company's standards and client expectations. - Monthly Change Management - Contribute 4–8 hours per client per month for proactive improvements and environmental hardening. - Deliver value-driven changes without generating incremental project costs. - Local Audits and Documentation - Conduct thorough local audits to identify stack gaps or non-compliance. - Maintain up-to-date environment documentation to support operational excellence. - Problem Management Participation - Identify and document recurring issues in the client environment. - Collaborate with internal teams to propose and implement long-term solutions. What You Need - 5+ years in an IT support, systems administration, or technical consulting role. - Prior client-facing experience in a Managed Services Provider (MSP) or IT services firm preferred. - Demonstrated ability to work independently in client environments. - Education: - Associate's or Bachelor’s degree in Information Technology, Computer Engineering, or a related field. - Expertise: - Proficient in Microsoft 365, Azure AD, Windows Server, and networking. - Hands-on experience with desktop/laptop deployment, printer management, and local infrastructure. - Familiarity with PSA/RMM tools such as ConnectWise and RMM. - Ability to lead technical projects onsite and manage client communication professionally. - Effective at prioritizing work and documenting technical environments. - Relevant Certifications (Preferred): - CompTIA A+ or Network+ - Microsoft Certified: Modern Desktop Administrator Associate - Microsoft Certified: Azure Fundamentals (AZ-900) - ConnectWise PSA/RMM Certification - ITIL Foundation v4 Salary & Benefits - Location: Onsite in San Gabriel Valley / La Verne, CA. - Salary: $120k - $140k / year. - This is a full-time, long-term position. - The position is immediately available. - Based "In office" at different client sites (all in Southern California). - Monday through Friday. - Benefits include Day 1 medical, dental, and vision coverage, employer-paid life and disability insurance, optional critical illness and accident plans, and a 401(k) with match. - Employees receive PTO, paid holidays, commuter and adoption assistance, health advocacy, EAP services, and travel expense coverage for mobility roles.

Requirements