Job description

ROLE We are seeking a remote CRM Systems Administrator to support the First Responder Network Authority (FirstNet Authority) Public Safety Advocacy Office in Reston, VA 20192. Your responsibilities will focus on optimizing the Microsoft Dynamics 365 CRM platform through enhancements, workflow automation, system integration, and configuration to strengthen functionality, efficiency, and user experience. This is a full-time remote opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security. Apply today! RESPONSIBILITIES I. Task Tracking • Provide weekly progress updates and attend regular check-in meetings • Prepare monthly reports summarizing key activities, accomplishments, metrics, performance indicators, and planned corrective actions • Maintain a task tracker showing priorities, due dates, and progress on all assignments • Manage 8-12 active projects each month, adjusting priorities as needed II.Workflow Automation • Respond to requests and questions from multiple communication channels • Respond to data requests (data calls) and connect the CRM platform with other systems (e.g., ArcGIS and Qualtrics) • Create automated workflows to improve efficiency and streamline processes • Set up automatic contact list uploads, notifications, and alerts • Use Office 365 and Power BI to design solutions and reports III. Application Configuration • Work with the IT office to connect Microsoft Dynamics 365 to single sign-on systems and mobile platforms, including Power Apps • Configure the CRM to give a comprehensive view of stakeholder activity history across multiple communication channels • Export and analyze data to identify trends and create predictive insights • Build dashboards, custom reports, and views tailored to user needs • Test system configurations to confirm they work as intended • Set up tools for writing and editing scripted responses IV. Technical Support • Provide ongoing support to users and maintain a knowledge base • Migrate data into the CRM and ensure accuracy during transfers • Fine-tune system performance, manage data models, and adjust processes as needed • Set up and maintain security roles and permissions • Provide post-implementation support alongside creating training materials, leading workshops, and training other trainers KNOWLEDGE, SKILLS, & ABILITIES • Knowledge of CRM data security practices and compliance requirements • Knowledge of business process analysis for translating operational needs into CRM solutions • Ability to configure and customize Microsoft Dynamics 365 • Ability to design workflow automation and integrate external systems • Ability to create dashboards and reports in Power BI and Dynamics 365 • Ability to analyze data and identify trends for decision-making • Ability to perform system testing and resolve technical issues • Skill in clear, concise, and professional communication PREFERRED EXPERIENCE • Experience administering and supporting Microsoft Dynamics 365 CRM • Experience developing automated workflows and alerts • Experience integrating CRM systems with tools like Power BI, ArcGIS, or Qualtrics • Experience providing technical support and troubleshooting • Experience creating and delivering user training • Experience managing CRM security roles and permissions EDUCATION • Undergraduate degree in computer science, information systems, or related field preferred • Relevant certifications and training in Microsoft Dynamics 365 or CRM administration preferred LOCATION • Remote CLEARANCE • U.S. citizenship is required as it supports the U.S. federal government CLIENT • U.S. Department of Commerce TRAVEL • Travel is not required WORK HOURS • 40 hours • 8 hours a day • 5 days a week EMPLOYMENT CLASSIFICATION • Employment Classification Eligibility — Exempt RELOCATION • Not eligible for relocation benefits • ***************** KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law. Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time. Original job CRM Systems Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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