Job description

Welcome to Mission Conversion Services Alliance, LLC (MCSA) where your mission is our priority. Position Overview Under general supervision responsible for providing technical expertise for Information Services Technical Support Group in the areas of networking hardware and software, data communications, telecommunications (e.g., VoIP), data storage, system patch management, and system recovery. The specific work assignment may include duties or activities of support in one or more of the following functional areas, in addition to other duties as assigned: Functional: • Conducts technical implementation, configuration, monitoring, audit administration, and support • Plans, assists, supports, monitors, and troubleshoots hardware and software problems pertaining to Local Area Network (LAN) • Provides assistance for end user support for all applications • Works with multiple hardware and software platforms at an intermediate level • Ensures Information Technology computer and network security is in proper working order and that security policies are being adhered to and are in compliance with U.S. Department of Energy (DOE) regulations • Ensures LAN is tuned for optimum performance (i.e., delivering required information to end-users and interacting properly with Wide Area Networks) • Aids in the creation and maintenance of disaster recovery plan • Ensures are systems patch compliancy is maintained • Must be able to support VMware virtual server environment to include the creation and deletion of virtual servers • Works within Active Directory and can maintain Group Policy Objects • Troubleshoots and resolves network (LAN and WLAN), PBX, VoIP, and software issues Job Requirements Minimum Requirements: • Bachelor's Degree in Information Technology field or equivalent • 6+ years of related experience, or an equivalent combination of education and experience is required • Cisco Certified Network Associate (CCNA) Certification, Microsoft Certified Information Technology Professional (MCITP) Certification, or Virtual Computing Environment (VCE) Certification or equivalent experience • Ability to obtain and maintain a Homeland Security Presidential Directive (HSPD-12) credential

Requirements