Job description

Global Operations CRM Strategy & Operations Manager - Global Business Solutions Location : San Jose Employment Type : Regular Job Code : A07909 Responsibilities The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams. The CRM Strategy and Operations Manager will play a critical role in driving CRM product adoption focused on tooling scalability, effectiveness and efficiency. This role will work with cross-functional teams to identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business. Responsibilities: • Define, build and lead global cross-functional programs to deliver end-to-end solutions that enable commercial insights development and delivery via online systems & practices • Apply an outside-in and inside-out insights, advocate in driving system and feature development by engaging best practice approach • Analyze and evaluate key aspects of the business process and tooling; identify global and regional improvement opportunities and make recommendations to senior management based on business cases while aligning with system and tooling teams to eliminate process gaps • Gather business feedback related to system and tooling needs, prioritize business asks and shape road map to drive efficiency and effectiveness • Own business requirements documentation (BRD) related to system and tooling needs, oversee system/tooling GTM execution, UAT AT testing, signoff and enablement • Act as SME for partner teams when it comes to system, tooling and process design • Own business communications related to system/tooling GTM execution and enablement, maintenance of documentation, system and tooling expertise • Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations Qualifications Minimum Qualifications: • 5+ years of experience in operations, CRM, product or program management role within a fast-paced technology company • Experience developing product, operational or systems-related strategies for a global or multinational sales organization • CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels • Experience in building AI CRM product and/or lead management product is a plus Preferred Qualifications: • Passion and experience leading functional initiatives, with proven track record in taking projects from inception to execution and results. • Strong problem-solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership • Track record of presenting to senior management and stakeholder management • Expert in process design and documentation, optimization and GTM execution • Is a self-starter and has the ability to work independently, multitask and adapt to changing priorities Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $128000 - $244889 annually. ​ Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. ​ Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). ​ The Company reserves the right to modify or change these benefits programs at any time, with or without notice. ​ For Los Angeles County (unincorporated) Candidates: ​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: ​ 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; ​ 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and ​ 3. Exercising sound judgment. ​ About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. ​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. ​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. ​ ​ Diversity & Inclusion ​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ​ TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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