Job description

Key Responsibilities: • Lead AI Ops strategy and implementation using Moogsoft and ServiceNow ITOM. • Design and deploy intelligent event correlation and noise reduction mechanisms. • Integrate monitoring, alerting, and observability tools across infrastructure and applications. • Collaborate with DevOps, Infrastructure, and Application teams to improve reliability and performance. • Drive automation of incident response and remediation workflows. • Define and implement KPIs for system reliability, availability, and performance. • Provide technical leadership and mentorship to SRE and operations teams. • Ensure compliance with security and governance standards. Required Skills & Qualifications: • 8+ years of experience in Site Reliability Engineering or IT Operations. • Hands-on experience with Moogsoft (event correlation, alert management) and ServiceNow ITOM (Discovery, Event Management, CMDB). • Strong understanding of observability tools (e.g., Prometheus, Grafana, Splunk, AppDynamics). • Experience with automation and orchestration tools (e.g., Ansible, Terraform, Jenkins). • Proficiency in scripting languages (Python, Shell, etc.). • Solid grasp of cloud platforms (AWS, Azure, Google Cloud Platform) and container technologies (Kubernetes, Docker). • Excellent problem-solving, communication, and leadership skills. Preferred Qualifications: • Certifications in ServiceNow ITOM or Moogsoft. • Experience with AIOps platforms beyond Moogsoft (e.g., BigPanda, Dynatrace). • Familiarity with ITIL processes and Agile methodologies.

Requirements