Job description

This is an onsite role, based in Seattle. System Health & Operational Oversight • Serve as the primary technical authority ensuring all IoT systems remain healthy, secure, and fully operational. • Validate the functionality and performance of third-party systems and dashboards without directly monitoring them. • Coordinate resolution efforts with internal teams and external vendors when issues are identified. • Maintain visibility into system status and ensure alignment with service level agreements (SLAs). Azure Enterprise Applications & SSO Optimization • Manage and optimize enterprise applications hosted on Microsoft Azure. • Enhance application performance, security, and integration across platforms. • Implement and refine Single Sign-On (SSO) solutions to streamline user access and improve security posture. Automation & Operational Efficiency • Design and deploy automation strategies to reduce manual tasks and improve system reliability. • Automate workflows for system health monitoring, lifecycle upgrades, and program management. • Improve resource utilization and minimize human error through intelligent automation. Smart Building Systems Management (Commercial & Industrial) • Oversee a wide range of smart building technologies and IoT-enabled systems used in commercial and industrial environments. • Ensure systems are optimized for performance, energy efficiency, and user experience. • Monitor occupancy, environmental conditions, and system usage through data validation and partner collaboration. • Collaborate with partners and vendors to implement and maintain integrated building solutions that align with operational goals. Technical Support & Issue Resolution • Provide Tier-level technical support in both pre- and post-implementation environments. • Troubleshoot and resolve system/device issues across global deployments. • Develop and maintain Knowledge Base Articles (KBAs), RACI charts, and workflow documentation. Lifecycle & Preventative Maintenance Coordination • Conduct technical assessments to evaluate system performance and compliance. • Recommend system improvements to enhance scalability and efficiency. • Coordinate with vendors and field teams to execute preventative maintenance and minimize downtime. Standards, Training & Documentation • Deliver technical presentations and training sessions to internal teams and stakeholders. • Create and maintain comprehensive documentation, including user guides and troubleshooting manuals. • Serve as the final approver for global knowledge base content, ensuring accuracy and consistency. Global Project Management • Lead global IoT projects from planning through execution, ensuring alignment with business objectives. • Coordinate cross-functional teams, manage budgets, and communicate with stakeholders. • Identify risks, implement mitigation strategies, and track performance metrics to ensure project success. • Clearly describe and create the project scope, including deliverables, boundaries, constraints, and assumption. • Develop, manage, and monitor project schedules to ensure tasks and milestones are completed on time. Required Qualifications: • Proven experience with Microsoft Azure and enterprise application management. • Strong understanding of SSO technologies and identity management. • In-depth knowledge of Azure DevOps for managing code repositories, pipelines, and deployment workflows. • Proficiency in Microsoft Power BI for data visualization, reporting, and operational insights. • Demonstrated success in implementing automation tools and strategies. • Hands-on experience with commercial and industrial smart building systems and IoT technologies. • Excellent troubleshooting skills and experience supporting global systems. • Strong communication and presentation skills, with the ability to train and mentor others. • Experience managing global projects, including budgeting, stakeholder engagement, and risk management.

Requirements