Job description

WE ARE Renewal by Andersen of Central, Virginia & Roanoke is looking for an Events/ Retail Team Lead to join its growing team. This is a full-time position in a fast-paced, energetic, deadline-driven environment. This is also an opportunity for the right candidate to become part of a passionate, close-knit, and driven team. This position is in our Richmond office located on Deep Rock Road in the West End of Richmond. OUR CULTURE Our focus is people. Every member of our team is committed to taking care of not only our customers and the community we serve, but each other. We have a culture of making a difference, and we live with those values every day. By taking care of ourselves and each other, we can take better care of our customers. It is our goal to bring out the best in everyone. We are committed to having an inclusive and diverse workplace where all people feel respected, valued and driven to realize their full potential. YOUR ROLE • Manage the assigned team to achieve overall goals of the department. • Maintain a safe and productive environment for the team. • Coach and train event marketers to achieve the retail goal of appointments set, leads issued and demos per shift. • Maintain cleanliness, safety, and order in the office and in the field. • Make sure that the team has all the necessary equipment. • Maintain condition of the team and equipment • Assist with setup and takedown of events safely, efficiently and in a manner which best protects our equipment. • Maintain top quality booth appearance at all events. • Complete all site visit follow-ups each weekend for review with manager. • Must have reliable transportation and be able to fit event supplies safely in vehicle. • Achieve overall revenue goals of the department by supporting the Event Manager • Make sure that all lead information is accurately entered into the CRM. • Make sure that all possible events that meet our qualifications are booked. • Maintain vendor relationships. • Meet or exceed event appointment and demo goals. • Spend 50% of shift coaching and training your teammates. • Lead by example through diligent appointment setting • Make sure that each employee meets script requirements. • Communicate effectively to Event Manager for scheduling with lowest performing marketers for training and coaching. • Set fully qualified appointments. Achieve an 85% demo rate or higher. • Confirm a need for window and/or door replacement with installation for 3 or more units. • Set the expectation for a 60-90-minute consultation. • Ensure that all homeowners will be present for consultation. • Ensure that all lead information is accurate and legible. • Actively engage and reach out to all event attendees within proximity of the booth. • Smile, be friendly and outgoing. • Participate in our politely aggressive culture. • Ask questions and listen critically to homeowners. • Use excellent verbal communication skills. • Ensure that all company timelines and policies are upheld. • Provide effective communication throughout the department. • Share improvement opportunities with management. • Be on time for all shifts. • Achieve a 40% cancellation rate or lower. • Ensure a positive and professional working relationship with the ISC. • Always maintain professionalism. • Develop and Reinforce our Renewal by Andersen Family Culture • Encourage employee recruitment process. • Participate, manage, and plan internal team building activities. • Participate in incentives and contests. • Support your fellow teammates. What You Bring • Willingness to learn Renewal by Andersen's product and processes. • 1-3 years' experience leading teams in an Events/ Retail Capacity. • Demonstrated problem solving/opportunity identification skills. • Strong written and verbal communication skills • Experience using Microsoft Office including, Outlook, Word, and Excel • Valid driver's license and reliable transportation, with a clean driving record. • 1-3 years of experience in a management role required. • 1-3 years of experience in company/ department budgeting, scheduling, and reports analysis. • Be able to lift up-to 30 lbs. • A winning personality! What We Offer • $43,888 annually, a 40-hour work week is expected, paid bi-weekly. Mandatory 5-day work week and weekends required. • In addition to your base salary, we offer a compensation plan based on performance, you are eligible every month. • Full benefits available including Medical, Dental, Vision • Matching 401K • PTO, you will earn 12 days in your 1st year and start your employment with 2 flex days (restrictions apply) • The opportunity to grow as a leader! • Giving back to our community through our Renewal Cares program. WHY JOIN OUR TEAM Renewal by Andersen of Central Virginia has been named a 'Top Workplace' by Richmond Times-Dispatch for five years in a row! Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve. We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition. From training, hands-on learning, internal & external social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of Richmond homeowners' dreams, we've got it! If you're looking for a place to grow & challenge yourself to become your best, you've found the perfect company! Apply today!

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