Job description

At a Glance:  This role is located in Portland, OR for a hybrid work environment. As a Coordinator in Vendor Compliance and Customer Master Data, your primary focus will be the oversight and processing of chargebacks as well as maintaining customer master data. You will be the go-to expert for chargeback and master data requests, managing these through various channels including email and our core systems like Salesforce and Dynamics 365. Your approach will be omni-channel and data-driven, consistently embodying the core values of the On Spirits. As a Coordinator, you will be expected to input chargebacks received from retailers and maintain customer master data requests. Research, troubleshooting, proactive problem-solving, in-depth data analysis, and strong deductive reasoning skills will be critical in your daily responsibilities Your Team: Join our forward-thinking and action-oriented Sales Operations team and help us bring the right information to the right people, to make the right decisions. We constantly strive to improve, to facilitate our fast growth and to shape best-practice by thinking differently, challenging the status quo and bringing improvements through the use of new technology and practices. Your Mission: Oversee the creation, maintenance, and accuracy of customer master data in On’s systems, ensuring a single, comprehensive view of customer information. Conduct regular audits and reviews of customer data to identify and rectify inaccuracies promptly. Collaborate with cross-functional teams, such as Sales and Customer Support, to address and resolve data quality issues in a timely manner. Ensure data consistency and accuracy in the flow of customer information between different platforms. Collaborate with finance, account services, sales operations and logistics to ensure chargebacks are received and invoiced in a timely manner  Your Story: You bring 1+ year of experience in data stewardship, compliance, or logistics You are highly organized, methodical, and hands-on, with a strong drive for continuous learning and process optimization You have experience with systems like Salesforce and Microsoft Dynamics 365, with the ability to navigate various platforms  You are proficient in Excel and other Microsoft Office Suite programs, able to analyze large datasets and generate insights related to compliance and master data  You demonstrate the ability to connect and partner cross-functionally to deliver exceptional results Experience working directly with strategic or national-level retail partners on supply chain     issues is a significant plus What We Offer On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire. -- #LI-MM1

Requirements