Job description

Description Position Details IT Services Location: University of Birmingham Edgbaston Birmingham UK Full time starting salary is normally in the range 36130 to 45413 with potential progression once in post to 48149 Grade: 7 2 positions available: 1x Full Time Permanent 1x Full Time Fixed Term contract up to October 2028 Closing date: 29th July 2025 Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success. We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens. Find out more about thebenefits of working for the Universityof Birmingham Background Over the next decade our aspiration is to establish Birmingham in the top 50 of the worlds leading universities. Thats a pretty big aspiration and high-quality digital services and infrastructure are crucial to achieving it. In recognition of that a brand-new Digital Strategy combined with significant investments in technology mean this is an exciting time to join IT Services making IT happen at the University of Birmingham. We want to attract outstanding inspirational and talented people support them to succeed and celebrate their success. Its our role to ensure that our community has access to accessible responsive resilient and secure systems and support. What we do enables our students staff researchers visitors and partners to confidently and creatively use digital services technology and data for the benefit of their learning teaching research or work. The culture of IT Services is one of innovation collaboration excellence and inclusivity and we apply the principles of customer focus and continuous improvement to everything we do. We have an active People and Culture network Equality Diversity and Inclusion and Women in IT group bi-annual making IT happen awards recognition programme and a superb Social Committee which arranges regular activities and events. Role Summary This is a new role within the M365 Team in IT Services created to support the Universitys strategic investment in automation and digital transformation. The post holder will be responsible for designing developing and maintaining automated workflows using Microsoft Power Platform tools including Power Automate Logic Apps and Dataverse. The role will contribute to the delivery of efficient scalable and secure automation solutions across the University working closely with business analysts developers and engagement partners. You will be joining the University of Birmingham at the beginning of a digital transformation through an ambitious new initiative to accelerate innovation and automation across Professional Services. Supporting a newly formed Technology Innovation team you will play a pivotal role in delivering AI Innovation and automation solutions that enhance efficiency streamline processes and improve the staff and student experience. This is a unique opportunity to contribute to a high-impact programme aligned with the Universitys refreshed Digital Strategy and People and Culture Strategy. With strong institutional backing this initiative offers a dynamic and forward-thinking environment where your expertise will directly shape the future of service delivery at the University of Birmingham. Main Duties • Design develop and maintain automated workflows usingPower Automate(Cloud and Desktop) & Azure Logic Apps to streamline business processes across departments. • Build scalable and secure automation solutions usingPower Automate(Cloud and Desktop) & Azure Logic Apps integrating with internal and external systems. • Develop and manage data models and logic usingMicrosoft Dataverse ensuring consistency and performance. • Create responsive and user-friendly applications usingPower Appsto support business needs and enhance user experience. • Collaborate with Business Analysts and Engagement Partners to gather requirements conduct feasibility assessments and translate business needs into technical specifications. • Integrate Power Platform solutions withMicrosoft 365services (e.g. SharePoint Teams Outlook) and third-party APIs. • Provide technical support training and documentation to end-users and stakeholders to ensure adoption and effective use of automation tools. • Monitor troubleshoot and optimise automation workflows to ensure reliability scalability and compliance with IT governance. • Contribute to the development of automation standards reusable components and best practices within the M365 Team. • Participate in agile ceremonies including sprint planning reviews and retrospectives contributing to continuous improvement. • Support cross-functional automation initiatives and collaborate with Innovation Developers on advanced use cases and prototypes. • Promotes equality and values diversity acting as a role model and fostering an inclusive working culture. • Supports the Universitys sustainability agenda through resource efficient working. • Any other duties commensurate with the grade. Required Knowledge Skills Qualifications Experience • Educated to Degree level(or equivalent qualifications) or relevant technical qualification in IT Computer Science or a related field and considerable relevant no equivalent qualification is heldsignificant practical relevant experience and expertise in a series of more demanding roles will be required demonstrating the conceptual understanding required. • In depth up to date specialist understanding and experience in a relevant scientific technical or IT specialism. • Microsoft certifications in Power Platform or Azure (e.g. PL-100 PL-400 AZ-204) preferred. • Evidence of continuous professional development in automation cloud technologies or related areas. • Significant experience developing solutions usingPower AutomatePower Apps andLogic Apps. • Experience working in aMicrosoft 365environment with integration and automation responsibilities. • Demonstrated experience in delivering automation projects in a structured agile environment. • Experience supporting users and delivering solutions in a large-scale complex IT environment. • Strong understanding ofMicrosoft Power Platform includingPower AutomatePower Apps andLogic Apps. • Experience withMicrosoft Dataverseand integration withMicrosoft 365services. • Familiarity with scripting (e.g. PowerShell JavaScript) and custom connector development. • Understanding of automation governance security and compliance frameworks. • Awareness of ITIL service management principles and agile delivery methodologies. • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues. • Ability to communicate technical concepts clearly to non-technical audiences. • Excellent documentation organisational and time management skills. • Strong customer service orientation and stakeholder engagement capabilities. • Ability to work independently and collaboratively in a multidisciplinary team. • Experience managing multiple tasks and priorities in a dynamic fast-paced environment. • Evidence of literacy and numeracy. • Knowledge of the protected characteristics of the Equality Act 2010 and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly. Desirable: • Knowledge ofAzure FunctionsPower BI and other Microsoft cloud services. • Experience withLeapworkor other RPA tools. • Understanding of Higher Education environments and digital transformation strategies Role context Roles at this level will require in-depth specialist technical/specialist/IT holders may have supervisory responsibility for a technical service or team where the primary focus will be on planning overseeing and reviewing the work of the team and/or will operate as individual technical specialist or IT experts either supporting service delivery or contributing directly to local project implementation or problem solving through the provision of specialist support activity. Core competencies/transferable skills Working at this level you will be able to develop and successfully demonstrate the core competencies/transferable skills outlined in each of the areas shown below. As appropriate for the level our Birmingham Professionals will take ownership for getting things done. You will be expected to be flexible as required in supporting your department and wider University. Planning and organising • be responsible for the provision of a technical service through the day to day organisation and technical supervision of a work area; • manage the prioritisation allocation and quality of work developing the technical capability in the area; • manage a combination of technical and (where required) non-technical staff; • progress several initiatives concurrently and to plan effectively; • contribute to developments of the service and in policiesprocedures and plans in ownarea; • ensure compliance with all legal health and safety standards as applicable; • lead if required on project work. and/or • advise on the development and application of specialist techniques/experiments and/or procedures and the analysis and interpretation of results (may run an advanced specialist service); • act as a recognised source of technical and/or specialist expertise in own area; • generate original ideas and innovative solutions and/or new techniques/experimental designs. Problem solving and decision making • resolve high level problems with specific techniques/applications or in the implementation of services and technical support; • provide specialist advice and recommendations to support decisionmaking of others; • respond to changing priorities and differing situations. Organisational understanding • understand their own and closely-related working areas and how they contribute to the success of the University. • has an understanding of how the University operates; actively seeks to share this knowledge with others. • developing empathy with the academic endeavour. Relationships and communication • develop excellent working relationships with customers proactively anticipating their requirements in order to understand and deliver them. Informal enquiries to Delroy McKenzie email: View our staff values and behaviourshere We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.

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