Job description

Overview: Are you humble and intelligent? Do you complete a task with detailed excellence? We are seeking a Systems Administrator II who thrives on working in rapidly expanding and evolving IT environments. The Company: Anderson Technologies is a family-founded IT consulting and managed IT services provider for over 30 years in the St. Louis area and beyond. We are a growing firm known for providing creative, well-engineered solutions to our clients and acting with honesty and integrity in all we do. Systems Administrator II: This technical position will primarily be responsible for managing larger clients who often have multi-office network environments. In this fast-paced environment, you will be performing systems and network administration on a day-to-day basis as well as troubleshooting client escalations. Competence in the following areas is required: servers, workstations, network infrastructure, data storage, cloud services, and network applications with an emphasis on Microsoft Windows server and cybersecurity services. Additionally, a basic understanding of a range of software applications (Sage, Quickbooks, SAP, etc.) is needed. Work will be performed remotely at our main office as well as onsite at client locations. Responsibilities and Duties: • Monitor and maintain client computer and network infrastructure to ensure optimal performance, reliability, and security. • Independently manage projects for a variety of clients • Answer customer calls and provide support to help resolve technical issues in addition to being a resource for client escalations. • Review systems and key indicators on daily basis. • Assist users via various channels such as in-person, phone, email, or chat, ensuring excellent customer service and satisfaction. • Proactively monitor, document, and report administration activities and network operating environment information. • Extend knowledge of IT networking skills (firewalls, switches, wireless access points) as well as client backups and business continuity verifications. • Identify opportunities to further assist clients and succeed in their environments. • Support with client hardware replacements and migrations and assist with larger projects, conversions and core application upgrades. • Facilitate status meetings with client and account team. • There may be an opportunity to mentor junior level team members Qualifications and Skills: • 5 years of System Administrator experience with demonstrated understanding of how to trouble shoot and resolve a variety of IT support needs. • Exceptional Customer Service: Excellent interpersonal and communication skills - including strong phone skills - are essential for effectively interacting with users, understanding their needs, and providing assistance in a professional and courteous manner. • Critical Thinker: Effectively combine active listening with IT knowledge to troubleshoot and resolve complex technical issues • Persistent: Ability to grapple with larger IT issues and remain steadfast when working towards the resolution. • Independent: Ability to prioritize tasks and manage workload effectively without daily direction. • Meticulous: Detailed and thorough in executing daily tasks to ensure accuracy and quality in deliverables. • Strong Writing: Ability to document all situations and applications clearly, concisely and coherently. • Degree: Bachelors degree or equivalent experience/certifications • Additional Technical skills: - A+ certification - Network+ certification - Security+ certification - Cloud focused certification - Highly proficient in desktop IT technologies (Windows 10, 11, Mac OS X, Microsoft offerings including Microsoft 365, Azure, etc.) - Strong security certifications or specified training/experience - Understanding of Windows registry, group policies, event logs, application log files and other configuration/information files - Understanding backup applications and hardware - Windows Server installation, configuration, and administration - Active Directory management and troubleshooting - Microsoft Server installation, configuration, and administration - Microsoft 365 services implementation, configuration, and administration - A good understanding of networking (TCP/IP, DNS, DHCP) and Internet fundamentals - A broad understanding of Storage and Virtualization technologies Salary Range - $75,000 - $90,000 Benefits: 401(k) Health insurance Paid time off Schedule: Monday to Friday – hybrid remote

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