Job description

3 days ago Be among the first 25 applicants Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. The Systems Administrator III is responsible for day-to-day operation, maintenance, and support of virtual resources to optimize overall performance, maintain data integrity and availability to end users. This individual monitors system alerts to ensure virtual machines, operating systems, software applications, network/security systems, and related procedures adhere to organizational expectations. Essential Functions Operations and Support: Perform daily system monitoring, including verifying the integrity and availability of all hardware, server resources, systems, networks, and key processes. Review system and application logs and take necessary action to resolve alerts. Perform daily backup and replication operations, ensuring all required servers, system data and configurations are successfully backed up to appropriate media and are restorable. Perform regular file archive and purge as necessary per retention policy. Create, change, and delete user accounts per request and documented instructions. Respond to user support requests; investigate and troubleshoot issues, document in ticketing system. Repair and recover from hardware, network, or software failures, communicate with impacted users. Assist in evaluation of user needs and research/demo solutions to present and/or include in budget planning. Configure systems for high availability and load balancing. Install and test system software upgrades. Other related duties as assigned. Maintenance: Apply OS patches and upgrades as scheduled, upgrade administrative tools and utilities, configure/add new services as necessary. Upgrade and configure software that support server environments (after hours for critical production systems). Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning and resource optimization; configure CPU, memory, and disk partitions as required. Maintain data center environmental and monitoring equipment. Provisioning: Research and recommend innovative solutions and automated approaches for system administration tasks. Install new or rebuild existing Microsoft Windows servers and configure hardware, peripherals, services, settings, directories, storage, network, etc., in accordance with standards and project/operational requirements. Contribute to and maintain system standards including related documentation. Competencies Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance. Effective communication and documentation skills. Ability to quickly grasp and apply modern technologies. Keen sense of discretion and confidentiality. Ability to work calmly under pressure and meet strict deadlines. Ability to communicate technical concepts effectively to a varied audience. Regularly provide advice and recommend actions involving complex issues. Familiarity with the principles and practice of system configuration management using modern declarative tools. Ability to write purchase justifications, train users in complex topics, make presentations to an internal audience, and interact positively with upper management. Proficient in Office 365 applications. Work Environment Remote based position. Manage a mix of physical on-premises infrastructure and virtual resources in the cloud. Remote Capabilities: Ability to work remotely, accessing and managing infrastructure from any location with internet connectivity. Data Centers: Some time may be spent in data centers or server rooms for maintenance and monitoring of physical…

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