Job description

About the position Responsibilities • Become a member of a highly collaborative engineering team offering a unique blend of Cloud Infrastructure Administration, Site Reliability Engineering, Security Operations, and Vulnerability Management. • Coordinate with client product teams, engineering team members, and other stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to established SLAs in both production and non-production environments. • Execute against standard operating procedures, operational runbooks, technical documents, and troubleshooting guidelines across various toolsets and client environments. • Perform systems administration duties in client environments such as maintaining/provisioning/deprovisioning of users & access, performing and validating of patches & updates to cloud infrastructure systems, maintaining compliance controls enforcement using Group Policy on Windows Servers, as well as configuration files on Linux (Redhat preferred) and windows operating systems. • Implement & configure software/tooling updates, and troubleshoot operational issues within cloud environments. • Work across AWS, Azure and GCP, understanding, utilizing, and troubleshooting their unique native services in client environments. • Configure and tune cloud-based tools, manage cost, security, and compliance for the client's environments. • Respond to environment-specific alerts, and review dashboards via analytics tools such as Splunk and Elastic Stack. Requirements • 1+ years experience in production operations. • 1+ years of database, network administration, or system administration experience. • Strong knowledge of systems and networking software, hardware, and networking protocols. • Familiarity with Active Directory (AD), clustering & high-availability, Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP). • Familiarity with vulnerability management tools and data to ensure provisioning of secure, patched resources. • Familiarity with using analytics tools such as Splunk and Elastic Stack for querying, monitoring and alerting. • Practical experience in administration of Linux infrastructure, as well as Windows infrastructure. • Familiarity within ticketing tool solutions such as Jira and ServiceNow. • Proficiency in at least one primary scripting language (Bash, Python, PowerShell). • Excellent communication, organizational, and problem-solving skills in a dynamic environment. • Critical thinking, and ability to balance environmental requirements with mission needs. • US Citizen. • Experience supporting cloud operations and automation in Azure, AWS, and/or GCP. • Experience with Infrastructure-as-Code and orchestration/automation tools such as Terraform and Ansible. • Previous experience supporting a 24x7x365 highly-available environment for a SaaS vendor. • Cloud-based networking experience (Palo Alto, Cisco ASAv, etc.). • Experience working within container orchestration solutions such as Kubernetes, Docker, EKS and/or ECS. • Experience working within an automated CI/CD pipeline for release development, testing, remediation, and deployment. • Knowledge of encryption technologies (SSL, encryption, PKI). Nice-to-haves • Certified Cloud Practitioner (AWS). • Certified Solutions Architect - Associate (AWS). • Certified SysOps Administrator - Associate (AWS). • Associate Cloud Engineer (GCP). • Microsoft Certified: Azure Fundamentals. • Microsoft Certified: Azure Administrator Associate. • Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE). • Experience with Monitoring and Alerting tools such as Prometheus, Grafana or Datadog. • Experience with Source code management tools such as Gitlab. • Hands on experience with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc. • Hands on experience with configuration baseline standards such as CIS Benchmarks & DISA STIG. Benefits • Flexible work model that empowers you to choose when and where you'll work most effectively. • Paid parental leave. • Flexible time off. • Certification and training reimbursement. • Digital mental health and wellbeing support membership. • Comprehensive insurance options.

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