Job description

UNITED STATES, GEORGIA, ATLANTA OPERATIONS ANLYS & PERFORMANCE 26-AUG-2025 REF #: 29603 HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) Operations Analytics Co-ops work with analytics professionals in the operation supporting one of the following functions or departments: • Integrated Operations Planning (IOP) – optimizing aircraft schedule and resource availability to maintain peak on-time performance • Operations Digital & Decision Science (ODDS) – developing decision science tools and digital product solutions • Corporate Safety, Security & Compliance (CSSC) – Supporting the safety and security of the airline and its employees • Airport Customer Service (ACS) – improving airport processes and managing performance • Crew – improving Pilot and Flight Attendant operations and performance efficiency • Delta Connection (DC) – supporting end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines • Flight Operations (FOP) – managing aircraft and gate to gate operations and performance • Onboard Services (OBS) – optimizing process, supply, and inventory of inflight products and services • In-Flight Services (IFS) – enhancing customer onboard experience and catering operations and performance • Operations & Customer Center (OCC) – tracking on-time flight metrics, weather, day-of flight analyses • Central – managing centralized operations and competitive performance analyses Though individual responsibilities will vary by function or department, some common work responsibilities are listed below: • Measure current operational performance and/or customer satisfaction • Identify optimization opportunities to reduce injuries and security line wait times • Research, analyze, and interpret operational data • Develop new reports and dashboards and automate existing ones • Perform reliability/root-cause analysis for parts and maintenance • Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules • Seek operational improvements to reduce aircraft taxi time and flight time • Maintain, run and improve staffing models to support airport operations • Provide strategic and operational support and develop performance metrics and goals • Develop success factors and statistical evaluations of new procedures and systems Students are required to complete three alternating semesters of work and school; all rotations must be completed before the student's graduation. Note: Students are not permitted to work part-time hours and should refrain from taking classes and working as a co-op in the same semester. The full-time work schedule for this role, while remaining actively enrolled in an approved undergraduate curriculum, is as follows: • Spring 2026 • Fall 2026 • Summer 2027 • Please ensure that this alternating semester rotation works with your university, curriculum, and/or academic advisor before applying. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) • Enrolled in an Undergraduate program in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, Information Systems, or similar 4-year degree program • Available for three alternating semesters for full-time work • Ability to report in-person to Delta’s World Headquarters (Atlanta, GA) or willing to relocate each semester (housing stipends will be provided to students who meet the minimum criteria) • Team oriented and highly supportive of continuous improvement methodologies • Strong organizational, project management, and verbal/written communication skills are essential • Proficiency in Microsoft Office Suite and data analysis tools and concepts • Proficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferred WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

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