Job description

GRADE 18 LOCATION OF POSITION 300 W. Preston Street Baltimore, MD 21201 Main Purpose of Job The main purpose of this job is to perform as the IT Functional Analyst Supervisor, consisting of supervisory level of work providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of Debt Manager (DM) configuration and the telephony application systems for the Central Collection Unit. MINIMUM QUALIFICATIONS Education: A bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. Experience: 3-5 years of experience in IT support, system administration or related field. Strong problem-solving and management skills, excellent communication and analytical skills, technical writing, experience in project management, working knowledge of SQL, relational databases, and basic computer science and proficiency in Microsoft Office Products, excel, word, etc. DESIRED OR PREFERRED QUALIFICATIONS 3 years of Debt Manager configuration experience. 3 years of VOIP Telephony configuration and implementation experience. 1 year of Microsoft SQL Server experience. SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. BENEFITS STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted. For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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