Job description

As a Professional Services Senior Network Engineer at STEP, you will lead the most complex projects. You will oversee and perform the installation of network products such as switches, routers and firewalls and perform installation activities that include initial setup following standard configuration guidelines, cabling, labeling, documentation, and verification. Candidates with hands-on experience with Palo Alto and Fortinet will be given preference. What Success Looks Like • Be always a team player, raising awareness of risks, while supporting the teams’ design, implementation, and support of our solutions. Willing to jump in and assist with any work efforts or responsibilities as needed. • Develop and maintain effective relationships with management, customers, partners, and team members. • Be part of a supportive team that develops and deploys solutions that exceeds expectations and affects improvement. • Strive for excellence, both personally and professionally. • Channel your enthusiasm to innovate, educate and improve. • Maintain vendor certifications, knowledge of trends, developments, and best practices in the Telecommunications industry; apply this knowledge to recommend and implement process and policy changes. • Be responsive to customer and co-worker communications, problem solving needs and rapid resolution. Core Duties And Responsibilities • Troubleshoot complex issues. • Dive deep into customer networks to uncover and untangle performance and scalability issues. • Ensure that the networks you deliver take into consideration performance and security implications without unneeded complexity. • Translate and communicate technical concepts, information, plans, and procedures to both technical personnel and non-IT business users. • Complete installation activities including initial setup following standard configuration guidelines, cabling, labeling, documentation, and verification. • Quarterback project teams ensuring the delivery of “best in breed” solutions. • Demonstrate your understanding of all 7 layers of the OSI model with an emphasis on dynamic and static routing, layer 2 protocols, IP Addressing and security best practices. • Attain industry standard and manufacturer specific certifications directed by STEP leadership. • Thrive on a team that is experienced, imaginative, and extremely supportive of one another. • Support our collective desire to innovate through collaboration on projects, trainings, and teambuilding. • Travel as needed per project requirements. • Perform other related duties as necessary or assigned. Ideal Candidate’s Qualifications And Experience • Any combination of training, education, and/or experience that provides for the knowledge, skills, and abilities required to perform the duties listed above, including a degree in Engineering, Telecommunications or related field; technical certifications; or experience in a managed service provider environment. • Proactive and independent with the ability to take initiative. • Excellent time management and organizational skills with a proven ability to meet deadlines. • Proficient with Microsoft Office Suite or related software. • Strong analytical and problem-solving skills. • Fluency in layers 1 through 3 of the OSI model. • Experience in developing networks from design through implementation. • Ability to detect and resolve multivendor technical issues at all 7 OSI layers. • Experience with fabric networks including 802.1aq Shortest Path Bridging. • Proficiency in dynamic routing such as BGP, OSPF and ISIS. • Experience with next-gen firewalls, VPN, IPSEC, Multicast, RADIUS/NAC. • Ability to effectively communicate with strong command in the English language. This is a remote, work from home position that requires up to 50% travel based on business needs. Ideal candidates are located in or near Jacksonville, Orlando, or Tampa, Florida; the Carolinas, or the Midwest region of the United States. STEP is proud to be a recipient of the Greater Cincinnati and Northern Kentucky Top Workplaces Award for a third consecutive year! Learn more about STEP and read the press release HERE. STEP is an equal opportunity employer.

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