Job description

The Account Executive delivers exceptional client service as a frontline problem solver. This role centers on expertly handling incoming calls, addressing client inquiries with precision and care, and coordinating solutions within defined processes. These efforts aim to streamline operations and ultimately contribute to the overall success of our clients. Role & Responsibilities: • Manage the flow of client calls, aiming for one-call resolution whenever possible to deliver exceptional customer service characterized by courtesy, expertise, and diligent follow-through. • Educate clients to help resolve their inquiries or concerns effectively and inform them about additional TBS services available that may be helpful to them. • Coordinate client requests including but not limited to paperwork, account-related reporting, and other account-related documentation. • Cross-train to learn additional skills or procedures that may be required for different tasks or roles within the department, occasionally assisting other teams as the volume dictates. • Routinely review departmental communications, internal procedure databases, and other applicable information to understand and keep current on the latest procedures for the department and company to serve as a resource when answering client inquiries. • Other duties as assigned. Personal Attributes & Requirements: • Ability to promote and foster a positive and supportive environment that is committed to the department's success, supporting peers, clients, and the overall goals of TBS. • Strong attention to detail, ensuring accuracy in tasks and documentation. • Excellent interpersonal skills, including written and verbal communication. • Highly skilled in computer, electronic communication, and technology with the ability to quickly learn new software, applications, and systems. • Ability to type efficiently and effectively without excessive errors. • Ability to solve problems on a high level. • Possesses strong time management skills and multitasking abilities to independently prioritize and complete tasks, able to adapt to changing workloads, deadlines, and schedules, and perform in a fast-paced environment. • Ability to move in, out, and around the office, including furniture and access file cabinets, office machinery, etc. • Capable of frequently operating standard office equipment such as a computer, keyboard, mouse, calculator, and copier/printer; possess sufficient visual acuity to view computer monitors or television screens. • Capacity to learn quickly to accurately apply and communicate the knowledge. • Able to work overtime if required. Qualifications, Education & Special Requirements: • High School Diploma or equivalent. • 1-2 years of customer service experience in a call center environment, with particular emphasis on handling high call volumes and written communication. • Industry knowledge in transportation, factoring, or finance sectors is highly desired. • Proficient knowledge of Microsoft Office programs, especially Excel, Outlook, Word, and Teams.

Requirements