Job description

Job Summary Responsible for a range of process improvement and process management activities including analysis/evaluation of business and system process and functional requirements. Primary and subject matter expertise with user community support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops and recommends changes to business processes, and understands the business processes of assigned partners and how they relate to our functional areas. Participates in and may lead change management activities and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring system processes meet regulatory compliance in accordance to documented policies and procedures. location: Burbank, California job type: Contract salary: $45 - 48 per hour work hours: 8am to 4pm education: High School Responsibilities This individual contributor is responsible for guiding and influencing the development of a formal Global Quality Services Framework and for supporting the development of software quality assurance test strategies. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Identifies, defines, and mitigates complex issues, dependencies, and risks related to testing. Determines testing scope and approach, and collaborates with cross-functional IT and business stakeholders to review and approve the overall testing approach. Ensures test plans and timelines are aligned with project/program milestones. Leads and assists in the development of the quality assurance (QA) test project strategies, methodologies, and standard processes for moderately to highly complex IT initiatives across multiple QA domains by analyzing business and technology requirements to ensure testability and traceability. Reviews and validates testable business processes, test data, and test environment requirements. Defines and ensures adherence with entry and exit criteria according to Kaiser testing standards. Manages the development of test scenarios and execution of test cases across all testing phases (e.g., SIT, Performance, UAT, Automation, Production, Validation). Generates scheduled reports (e.g., test execution, defects, ad hoc reports) and provides daily test execution metrics to IT teams and management, as appropriate. Collaborates with cross-functional IT teams to gain buy-in and approval of test plans, and tracks quality metrics across testing phases (e.g., SIT, Performance, UAT, Automation, Production, Validation). Develops quality assurance (QA) project plans, with guidance from senior team members as appropriate, for moderately to highly complex projects by participating in the identification of project scope, work plans, schedules, milestones, critical paths, and ensuring proper staffing. Ensures quality metrics are tracked across testing phases (e.g., SIT, Performance, UAT, Automation, Production, Validation). Qualifications Minimum five (5) years of experience, to include a minimum three (3) years in a business analyst role. Additional Requirements: The following are preferred experiences • Business Process Mapping • Business Requirements Development • Creation of User Story and Acceptance Criteria • Data Analysis with SQL Queries • Health Plan experience in business operations or in a business analyst role is a plus Preferred Systems Experience • Microsoft Dynamics - Customer Service • CBAP Certification or Six Sigma is a plus but not required. skills: Communication skills are must as this is a client facing role. Relationship building required with daily interaction with users and mid-level business operations managers. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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