Job description

About This Role Wells Fargo is seeking a Business Services Lead (BSL) to provide strategic operational support for Consumer Technology group: Home Lending Technology. The Consumer Technology (CT) group executes the Wells Fargo Technology strategy and offers a strategic technology perspective to the lines of business and products we support. We are a customer obsessed organization that strives to create value by advancing digital offerings, enabling innovation to develop new customer experiences, products and enhancing digital channels, branch, contact center, and ATM technologies. Our teams provide technology solutions to the LOBs and manage the application portfolios through the enablers of skills, stability, security, scalability, speed, and success. This role provides the CIO and their leadership team exceptional operational services and capabilities that amplify our customers impact, drive excellence, and ensure our technology initiatives are delivering business value. BSL's unlock efficiency and alignment allowing our customers to focus on delivering best in class products and extraordinary experiences to Wells Fargo's customers. In This Role, You Will • Serve as a trusted advisor and strategic counselor to executive leadership and their team. • Function as an operational linchpin and strategic facilitator fundamental to the efficiency and effectiveness of the teams supported requiring strong knowledge and understanding of technology operations, product models, annual planning, workforce and staffing, and budget insight. • Deliver operational oversight and execution for your aligned CIO acting as the point of contact for all BSL Product services including strategy, communications, workforce management, risk and control, demand management, financial management, employee engagement and reporting. • Provide executive support for special initiatives, engagement related activities, and ad-hoc operational requests. • Lead the strategy and resolution of highly complex and unique challenges requiring in depth evaluation and cross channel collaboration. • Engage with the technology leaders to provide support and drive strategic initiatives for the business and for execution of operational processes. • Advise and influence leadership in support of developing programs that are effective and efficient for highly complex business and technical needs across one or more lines of business. Required Qualifications: • 7+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education Desired Qualifications: • Dynamic, self-driven, and results oriented leader with a strong sense of prioritization, execution and urgency that can operate in a highly complex organization • Track record of collaborating and building highly successful partnerships with executives and shared service organizations to deliver solutions effectively and efficiently • Ability to influence, partner, communicate and negotiate with all levels of leadership to gain commitment to accomplish business goals • Strong analytical skills with high attention to detail and accuracy and ability to thrive in a changing and dynamic environment • Highly experienced in framing executive conversational, presentations, and analysis with ability to take complex ideas and synthesize key concepts and approaches • Finance, budget planning and familiarity with contract requirements, contract negotiation, and execution • Experience in successfully managing complex strategic programs/projects through project lifecycle from conception through roll-out and ongoing support in a large organization • Experience operating within Agile product model environment (Scrum/Kanban) • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills • Experience with Workforce Management • Experience with Portfolio Demand and Capacity Management • Experience with Governance and Control Job Expectations: • In-office reporting per WF Technology guidelines • This position is not eligible for visa sponsorship Posting End Date: 16 May 2025 • Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements • Third-Party recordings are prohibited unless authorized by Wells Fargo. • Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-456832-2

Requirements