Job description

CLOSING DATE: Wednesday 9th July 2025 Job Title: Property Services Administrator Reports to: Repairs, Maintenance & Void Works Manager Salary: Scale 4, Points 23, £24,570 per annum, pro rata Hours of work: Full Time (37.5 hours per week) Key Responsibilities: • To take repair calls and requests from St Basils colleagues and customers and to carry out an initial diagnosis as to repair requirements • To raise work instructions/orders for all day to day and void works to be carried out by in-house operatives or (where specialist or at peaks of workload) by external partner contractors • To monitor all live works orders, to chase any outstanding work and to keep the housing repairs electronic records consistently up to date • To plan and schedule work for internal operatives and to make appointments, where necessary • To manage the completion of all orders, updating the system on a daily basis • To raise tenancy satisfaction requests electronically and to review and report upon results • To review all submitted invoices against the original order value and to seek such authorisations as are necessary for any variations • To process all invoices for payment and to update the sharing system when payment is made. • To provide regular reports and management information for the manager and other colleagues as required • To provide an administration service across the Property Services Team, to include typing, diary management, filing, systems management etc • To provide cover for colleagues within the Property Service Team and elsewhere within St Basils when necessary • To take and record customer complaints and to ensure that these are properly recorded and reported. QUALIFICATIONS Essential: • GCSE English and Maths – C Grade and above or equivalent Desirable: • High Level of IT Skills, proficient in Microsoft Office Essential: ROLE EXPERIENCE • Experience of working in a busy office environment • Up to date experience of Microsoft Office Applications • Experience of housing software and repairs applications • Work within property services/construction environment Desirable: • Experience working within the same industry (Housing) • Knowledge and experience gained from a property maintenance or technical environment KNOWLEDGE Essential: • Knowledge of setting up and monitoring administrative systems for higher volume activities • Knowledge of how property repairs are reported and analysed • Knowledge of building trades and other order raising and management From 2024- 2025 4,118 young people received advice and support 1,685 young people were supported by us during the year 1,053 young people lived in our 40+ accommodation schemes Up to 582 young people lived with us at any one time 91% of young people moved on from St Basils in a planned, positive way

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