Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As the TTEC Digital Vice President, Strategic Sales for our Analytics practice, youll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. What youll be doing: Reporting to the SVP, Consulting, Analytics, and AIyoull leverage your technical proficiency to drive growth and adoption of our analytics solutions across our client base. You will work cross-functionally with account executives and solution teams to identify opportunities, shape strategic conversations, and ultimately drive revenue through value-based analytics sales. This is not a pure sales role, its a strategic hybrid of sales leadership, technical solutioning, and client advisory. Youll bring hands-on analytics experience, contact center and cloud expertise, and the commercial savvy to close complex, high-value deals. Typical week will include: Business Development & Sales Support Partner with the core sales team to identify and qualify analytics opportunities within existing accounts. Lead client conversations to translate business needs into analytics use cases and value propositions. Support pipeline development and management, contributing to deal strategy and closure. Develop and present compelling proposals and solution roadmaps, customized to each client. Solution Design Work with cross-functional teams to scope end-to-end analytics solutions (technology applications, methodologies, identification and use of data sources, models, etc.). Define success metrics, KPIs, and delivery timelines. Serve as the bridge between technical delivery teams and client stakeholders, ensuring solutions meet both business and technical requirements. Technical Leadership Leverage hands-on experience with analytics tools (e.g., Python, SQL, Power BI, Tableau, Databricks). Drive or participate in POCs, client workshops, and technical validation processes. Speak confidently about cloud-based data architecture and engineering, especially across AWS, GCP, and Azure. Demonstrate thought leadership in CX analytics, AI/ML, and data-driven decision-making. Client Advisory Operate as a trusted advisor to senior client leaders in Contact Center, CX, and Digital Transformation. Guide clients through analytics maturity journeys, data strategy design, and change management. Translate complex analytical concepts into executive-level insights and actionable strategies. What you bring to the role 10+ years in analytics, with progression from technical delivery to client-facing roles. Proven experience supporting or leading complex sales cycles with large enterprise clients. Hands-on background in data engineering, data science, or analytics consulting. Knowledge of Contact Center operations, CCaaS, IVR, AI solutions, and what matters to CX leaders. Deep understanding of cloud ecosystems, especially GCP and AWS, and their analytics toolkits. Commercial acumen and experience managing or influencing large revenue streams. Technically crediblecomfortable speaking to architecture, tools, and analytical methods. Strong network and presenceconfident, engaging, and persuasive in client settings. Willingness to be hands-on and roll up sleeves in a fast-moving, high-impact environment. Bonus: MBA or experience in marketing, strategy, or management consulting. $190,000 - $230,000 a year Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote #J-18808-Ljbffr

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