Job description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: As a Senior Detection and Response Security Engineer at Iterable, you will be responsible for identifying, analyzing, and responding to security incidents, enhancing threat detection systems, and collaborating with security teams to strengthen defense strategies. This role focuses on real-time incident response, detection, and reducing risks through continuous improvements to security operations. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. Responsibilities: • Incident Response & Security Operations: o Lead investigations into security incidents, perform root cause analysis, and coordinate remediation efforts with stakeholders. o Drive post-incident reporting and develop action plans to improve security measures. o Respond to high-priority incidents and critical vulnerabilities, ensuring proper containment and recovery. o Integrate and evaluate new security tools and technologies to improve threat detection and incident response capabilities. o Build automated workflows and leverage tools to expedite data collection, enhance investigations, and reduce manual efforts. o Collaborate with teams across the organization to strengthen the overall security posture. • Threat Detection & Response: o Design, implement, and continuously improve automated detection and response systems. o Manage and optimize SIEM solutions and detection rules to ensure comprehensive threat monitoring. o Work with other security engineers to identify emerging threats and apply countermeasures. o Automate security-related tasks to minimize toil and allow the team to focus on higher-impact activities. • Collaboration & Strategy: o Work cross-functionally to develop security strategies that improve detection and response times. o Share threat intelligence and collaborate with external partners to improve detection capabilities. o Provide technical guidance to junior engineers on security operations and incident response. • Continuous Improvement & Training: o Identify and implement improvements to security tools, processes, and workflows. o Conduct tabletop exercises and other proactive assessments to improve incident response capabilities. o Provide training to engineering teams to instill a security-first mindset in their development practices. The Ideal Candidate Will Have: • 5+ years of experience in Security Operations, Incident Response, or a related role. • Proven expertise in managing and investigating security incidents in cloud and enterprise environments. • Hands-on experience with SIEM/SOAR platforms and other security monitoring tools. • Strong knowledge of threat detection methodologies, incident response lifecycle, and security best practices. • Familiarity with regulatory frameworks such as SOC2, ISO, NIST, and GDPR. • Familiarity with different programming languages (Python, Go, Rust, etc.) for automating tasks and reducing toil. • Experience managing and using endpoint detection and response tools • Experience with DART work in cloud security (AWS, GCP, Azure). • Experience with Terraform Perks & Benefits: • Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation • Public Holidays (14 days) • Paid Sabbatical • Complete laptop workstation Skills: Amazon Web Services (AWS), Artificial Intelligence (AI), Best Practices, Cloud Computing, Computer Security, Computer Workstations, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer/Client Research, Data Collection, Enterprise Protection, GCP (Good Clinical Practices), Go Programming Language (Golang), ISO (International Organization for Standardization), Incident Response, Laptop PC, Microsoft Windows Azure, Operational Improvement, Programming Languages, Python Programming/Scripting Language, Regulations, Risk Management, Root Cause Analysis, Rust Programming Language, Security Information and Event Management (SIEM), Security Monitoring, Startup, Strategic Planning, Technical Leadership, Training/Teaching, U.S. National Institute of Standards and Technology (NIST) About the Company: Iterable

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