Job description

Your Role: The Junior Desktop & Network Support Technician is responsible for supporting current technology operations throughout CEA CAPA’s domestic and international locations with minimal end user impact.  This position provides support to end users by assisting with the resolution of tier-one and tier-two IT related issues.  The person in this role should have strong customer service skills and enjoy working with teams from different international locations and cultures. What You’ll Do: • Provide timely response and quality service to internal users via a ticket system.  • Computer setup and deployment.  • Basic Active Directory Administration – Creation/Modification of Users, Distribution Lists, Security Groups, Attribute Modification, etc.  • Email Administration – Office 365 support in a hybrid Active Directory environment.  • Hardware Support – Resolve issues related to PC’s and peripheral hardware, Printers, Scanners, Telephones, Cell Phones, etc.  • Software Support – Installation, maintenance, and troubleshooting of Microsoft Office Applications, Windows 10/11, Anti-Virus and email security applications, and other miscellaneous software.  • Maintain accurate up to date hardware inventories – Laptops, PC’s, Monitors, Telephones, etc.  Starting Salary: $50,000 What Makes a Great Candidate: • Must have IT degree or 2+ years equivalent work experience in Desktop Support  • Active Directory Experience  • ShoreTel and Office 365 experience are a plus  • Strong analytical skills used to resolve IT problems  • Strong communication skills, both written and oral  • Proficiency in Microsoft applications, such as Excel, Word, Outlook (or similar)  • Self-motivated, detailed-oriented, energetic and able to work independently and as part of a team  • Must possess excellent interpersonal and organizational skills  • Must be able to multi-task and work independently  • Networking and/or A+ Certification a plus  We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. Who We Are: At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures. We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. Why You’ll Love CEA CAPA: • Health & Wellness Benefits – in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more! • Up to 8 hours of paid volunteer time in addition to PTO • Healthy snacks and a coffee bar provided in office • 12 paid holidays • Opportunities for employee growth  • Benefits coverage for domestic partners  • Pet insurance available • Employee discounts at 35+ vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more! Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

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