Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Veear, is seeking the following. Apply via Dice today! Position Summary: • As part of the BH Tech team, supports the Behavioral Health Division's Facility Video Retention process. • Duties include working with facility staff, divisional staff, Corporate Insurance and Corp Legal in the preservation and\or release of needed facility video. • Responsibilities also include working with corporate, local, and remote staff by troubleshooting and maintaining servers, PCs, and peripheral equipment. • Works closely with team members to identify and implement resolutions to customer support incidents. • Collaborates with senior programming, engineering and application support staff on design and implementation of approved projects. • Contributes to research and analysis of technology-based processes and systems for identified business objectives. Develops documentation of systems, processes and procedures. • Adheres to facility standards concerning conduct, dress, attendance and punctuality. • Maintains confidentiality of facility employees and patient information. Essential Job Duties: • Performs moderate level break-fix resolution. • Participates in infrastructure related projects • Performs moderate level software installs, system configurations and troubleshooting on Windows based servers, PCs, laptops, and peripherals. • Acts as part of a team to manage enterprise networks and active directory • Assists with computer/server configurations and setup • Maintains systems security • Performs other duties as required. Required Knowledge and Skills: Required: • 1-3 years of related experience required • 2 years of coursework towards a Bachelor's degree or Associate's degree required. • Familiar with PC Hardware and Operating system function and support. • Familiar with the various video file players and formats • Moderate experience troubleshooting Windows operating system (Win 11,10). • Moderate knowledge of enterprise networks. • Moderate knowledge of Active Directory, DHCP, DNS. • Moderate experience troubleshooting hardware platforms (desktop, server, laptop, tablet, printers). • Common business software. • Microsoft Office, Office 365 (Excel, Word, PowerPoint, Access, Visio). • Project management experience. Ability to work and collaborate as part of a team. • Strong communication skills (verbal and written). • Strong Customer Service Skills. • Self-motivated and capable of learning through continued study of trade journals, technical manuals online research and interaction with other teams or vendors. Desired: • Thorough experience troubleshooting Windows operating systems. • Thorough knowledge of enterprise networks. • Thorough knowledge of Active Directory. • Thorough experience troubleshooting hardware platforms. • Experience with scripting. • IT bachelor's degree, certification. • Critical thinking skills.

Requirements