Job description

Description This is NOT a fully remote role and does require the candidate reside in Jacksonville, FL. At iVenture, we are more than just an IT company; we are a team of problem solvers and critical thinkers who personalize service and aim to do it right the first time. For over two decades, iVenture has built a legacy of excellence in solving IT problems with a relentless commitment to service, impacting our clients every day with expertise, execution, and experience. Please only apply if you meet the below criteria and are local to Jacksonville, Fl. The Impact You Will Create As a Network Administrator - Onsite, you will play a critical role in enhancing client satisfaction by delivering personalized, on-site support that strengthens relationships and delivers on our service of great technical expertise. You will help to improve operational efficiency by handling complex issues that remote teams cannot, preventing service bottlenecks. This ensures the company can meet diverse client needs and maintain high service quality. Who You Are A dynamic IT professional with: • A Bachelor’s Degree in a related field or equivalent experience • 5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment. Specifics include: • Microsoft Windows Server (latest OS) and Exchange Online (or enterprise mail systems) • Experience working with the O365 ecosystem • Azure, Intune, Entra ecosystem • Active Directory, Group Policy • All current Microsoft Desktop Operating Systems • Experience with XenApp/RDS or other VDI technologies • Experience with Hypervisors (VMWare and Hyper-V) • Experience with managing private and public DNS • Experience with configuring firewalls • Experience with LAN and WAN technology and firewalls required, including but not limited to • Cisco • Meraki • Fortinet • Aruba • Extensive hands-on experience with Windows Server and Exchange Online, including maintenance and support. • Microsoft Azure and/or Microsoft 365 certified • A drive for continuous learning and development Your Key Contributions and Responsibilities We are seeking a self-starter with excellent customer service and communication skills: • Support Microsoft Windows server and network technologies • Install and support a wide range of PC and PC related applications, Windows and Mac • Management and troubleshooting of on premise and cloud infrastructure • Interact with users in-person daily on technology use, iVenture accepted practices and issue resolution • Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP and firewall/router issues • Provide Tier 2 and Tier 3 desktop and application support • Organize and execute small-mid IT projects, ranging up to 20 hours per project • Produce, maintain and update technical documentation • 50% escalated desktop/app support, 30% Windows server support, 10% network support, and 5% admin/meetings A Day in the Life This role is a blend of flexibility, technical expertise, and a strong customer focus. With a "can-do" attitude and team mentality, you will begin the day prepared to handle a variety of tasks, knowing that priorities can shift at any moment. Effective time management is crucial as you balance multiple responsibilities, all while maintaining clear communication and delivering high-quality service – listening to clients’ needs and providing thoughtful, effective support to ensure client satisfaction. When faced with complex issues, you follow proper escalation procedures to ensure a smooth resolution and you have a drive and motivation to learn and grow, constantly seeking ways to improve your skills and knowledge. Given the need for on-site client visits, you require a valid driver's license and reliable transportation. Smoking is prohibited at all client sites and iVenture offices. Successful applicants will also undergo criminal, employment, credit, and motor vehicle background checks to ensure alignment with our high standards. Why This Role Matters You will bridge the gap between remote support and hands-on-technical support. Your presence at client sites allows for quick resolution of issues that can’t be solved remotely, minimizing downtime and ensuring smooth business operations. You will: • Contribute to critical IT solutions that enhance client operations • Deliver personalized support, building stronger relationships with our clients • Engage with team members and clients to ensure the delivery of high-standard IT services • Provide expertise within the team A Place to Thrive: Robust Benefits and Fair Compensation • Growth Opportunities: With dedicated career paths, you have great growth potential. Start in this role and work your way up to more Sr. level positions or pivot into a role within our Client Strategy team. In fact, iVenture had 59 internal promotions last year alone! • Comprehensive Insurance Plans: Enjoy a competitive benefits package that includes life insurance and long-term disability coverage. • Retirement Savings: Benefit from a 401K plan with a 4% match to help secure your future. • Health and Wellness: Stay active with a Peerfit membership, offering free sessions at local gyms and studios. • Paid Time Off: Start with 3 weeks of paid time off in your first year, increasing to 4 weeks in your second year. • Family Support: Take advantage of paid maternity, paternity, and foster leave to support your family needs. • Professional Development: Enhance your skills with paid certifications, training days, and access to our virtual lab. • Salary: An attractive compensation package awaits the successful candidate. A Culture Like No Other • Work/Life Balance: Experience the flexibility of working from home and maintaining a healthy work-life balance • Employee Recognition: Celebrate milestones with a $200 credit to spend in our iVenture Company Store on your anniversary and enjoy our quarterly team outings • Continuous Feedback: Engage in a culture of growth and improvement with our 360-degree feedback system—where your voice is heard and valued iVenture is nationally certified as a "Great Place to Work" by our team because of our commitment to an employee-focused culture. Join iVenture Solutions, where your work impacts every day, driving resolutions and inspiring change for a better, more efficient, and secure future. About iVenture Solutions For more than 20 years, iVenture has been solving IT problems by providing personalized service and solutions with a relentless commitment to service. iVenture is built on the foundation of delivering premium IT experiences, which guides every aspect of our operation. We impact our clients every day with our expertise, execution and experience. • Expertise: Our people have the experience and knowledge to deliver solutions proactively, committed to solving client issues and establishing trust. • Execution: Supporting and empowering clients, deeply committed to robust service standards. • Experience: Integrity guides our people, resulting in satisfied clients who appreciate the difference we make. At iVenture, we are problem solvers and critical thinkers who personalize service and do it right the first time. Relentlessly committed to the highest standards, iVenture drives resolution and inspires change by proactively resolving IT, cloud and cybersecurity challenges. Unique in the industry, we work for our clients the way that we work for our people; through impactful relationships and deep understanding. With 20+ years of operations under our belt, we bring unparalleled technical experience to the service of others, for a better, more efficient and secure future. Learn more about what our employees say about us here: Great Place to Work No office politics, no dead-ends. We mean what we say and expect the same.

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