Job description

Join Our Award-Winning Team as a Healthcare Customer Service Trainer! Established in 2003, Credit Solutions delivers customized Extended Business Office (EBO) solutions, along with comprehensive Bad Debt Recovery and Account Resolution services nationwide. Committed to excellence, we equip our talented team with the tools and resources they need to drive outstanding results for our clients. Join our dynamic team and discover why we've been recognized as one of the "Best Call Centers to Work For" from 2018-2023! Are you passionate about empowering others, fostering a positive work environment, and driving team success? We're looking for a Healthcare Customer Service Trainer to lead the training and development of new Healthcare Customer Service Representatives (CSRs) and support ongoing excellence within our Extended Business Office (EBO) team. Position Summary: As a Healthcare Customer Service Trainer, you'll play a critical role in preparing new CSRs for success by providing comprehensive training on policies, procedures, compliance standards, and client-specific needs. Reporting to the EBO Compliance and Technology Manager, you'll help build a high-performing, motivated team while ensuring quality and compliance in every aspect of service. When not actively training, you'll step in to support the team in a CSR or CSS capacity. Key Responsibilities: • Develop and maintain training materials for new hires, processes, clients, and software • Facilitate training classes and coordinate schedules with management and HR • Train CSRs on essential skills, including HIPAA, FDCPA, and compliance protocols • Monitor trainee progress through call shadowing, quality reviews, and test results • Use voice analytics and other data tools to enhance training effectiveness • Track and communicate individual progress and readiness for transition • Assist with quality assurance and documentation of training completion • Support departmental goals, process improvements, and special projects • Serve as CSR or CSS when training classes are not in session What We're Looking For: • Minimum 6 months in a training or leadership role • 1-3 years of experience in healthcare finance or customer service • High school diploma or GED required • Strong working knowledge of HIPAA and FDCPA • Excellent communication and organizational skills • Proficiency in Microsoft Office (Excel, Word, Outlook) • Ability to type at least 60 WPM • Dependable, self-motivated, and adaptable in a fast-paced environment • Previous experience in collections or accounting is a plus Why Join Us? • Competitive benefits • Collaborative, team-oriented culture • Opportunity to grow within a dynamic and supportive organization • Hybrid work environment options available Ready to train the next generation of CSR professionals and make a lasting impact? Apply today and help shape the future of patient support!

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